Senior Global Contact Center Workforce Manager

Ignition Cx; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading contact centre solutions provider in Durban is seeking a Workforce Manager to enhance their operations. The ideal candidate will manage workforce teams, forecast staffing requirements, and have proficiency in MS Excel. This role offers the opportunity to significantly impact both domestic and international operations.

Qualifications

• Over 5 years of experience managing workforce teams.
• Strong ability to forecast staffing requirements.
• Experience in a contact centre environment.

Responsibilities

• Enhance operations of the workforce.
• Contribute significantly to domestic and international operations.

Skills

Workforce management

Forecasting staffing requirements

Proficiency in MS Excel

Job description

A leading contact centre solutions provider in Durban is seeking a Workforce Manager to enhance their operations.

The successful candidate should have over 5 years of experience managing workforce teams and a strong ability to forecast staffing requirements.

Proficiency in MS Excel and experience in a contact centre environment are essential.

This role offers the chance to contribute significantly to both domestic and international operations.