Senior FIT Consultant

Phoenix Recruitment; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A travel consultancy firm in South Africa is seeking an experienced consultant to design and execute travel itineraries in Southern Africa. You will be responsible for managing client communications, ensuring compliance with travel policies, and coordinating activities with suppliers. The ideal candidate will have at least 5 years of experience in the travel industry, including 3 years in consultancy, along with extensive knowledge of Southern African destinations and proficiency in relevant software tools.

Qualifications

• Minimum of 5 years experience in the travel industry, with at least 3 years as a consultant.
• Extensive knowledge of Southern African destinations.
• Proven track record in client communication and management.

Responsibilities

• Design and prepare travel itineraries for clients.
• Manage bookings and invoicing for travel programs.
• Ensure compliance with company policies during the itinerary process.

Skills

Tourism Knowledge

Client Communication

Travel Programme Planning

Time Management

Education

Diploma or degree in Tourism, Hotel Management or Events Management

Tools

Tourplan

WETU

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Duties:

• Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief, budget, needs and capabilities.
• Design and cost of Leisure Travel programmes.
• Ensure that the entire process which includes client brief, itinerary design, booking implementation, accounting and execution of each itinerary are in accordance with the companys policies and procedures.
• Correspond via e-mail and telephonically with clients regards the programmes offered and deal with any questions, information required, obstacles and special requirements timeously.
• Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
• On confirmation, makes all bookings, plan and execution of travel programmes.
• Invoicing of client travel programme.
• Contact suppliers and liaise with them during the planning stages and execution of the itinerary.
• Manage workload efficiently and prioritise urgent requests.
• Manage proposal response time and assist where necessary.
• Offer assistance and support to colleagues.
• Implement and maintain smart quoting.
• Practice clear, concise and effective communication with clients.
• Find a solution and take immediate action on any issues, client complaints, staff requirements keeping colleagues informed in a structured and timeous manner.

Requirements:

• Diploma or degree in Tourism, Hotel Management or Events Management.
• At least 5 years working experience within the travel industry or similar environment with minimum 3 years as a consultant.
• Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa, Botswana, Zambia, Zimbabwe, Mozambique.
• Working knowledge of the Leisure Travel Industry.
• Advanced knowledge of Word, Excel, PowerPoint and proven track record in use thereof.
• Knowledge of the Travel writing programmes: Tourplan, WETU.
• Experience in the planning and execution of FIT Travel Programmes.