Senior Data Analyst - Talent Pool

Mass Markets; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

An innovative tech-enabled services company is looking for a highly skilled Senior Data Analyst to join their dynamic team in Cape Town, South Africa. The successful candidate will design and implement scalable data processes, leverage Azure technologies, and collaborate closely with data teams to enhance data operations. You will need at least 5 years of experience in data engineering and a strong background in SQL and Python. Join a company that values your contributions and offers extensive growth opportunities.

Benefits

Paid Time Off

Health Benefits

Retirement Savings

Career Growth Opportunities

Fun Work Environment

Qualifications

• 5–7 years of experience in data engineering.
• Expertise in Azure data services.
• Strong knowledge of ETL processes.

Responsibilities

• Design and manage efficient data pipelines.
• Analyze large datasets using SQL.
• Develop transformation processes in Python.

Skills

Data engineering

SQL expertise

Python proficiency

Data modeling

Analytical skills

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Master’s degree (preferred)

Tools

Azure Synapse

Azure Data Factory

Power BI

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We are seeking a highly skilled and motivated Senior Data Analyst to join our dynamic team. In this role, you will work closely with Data Analysts and Data Scientists to design and implement scalable, repeatable data processes within Azure infrastructure. The ideal candidate will excel in integrating data from diverse legacy databases and third-party APIs while driving data transformation and innovation.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Data Pipeline Development: Design, build, and manage efficient and scalable data pipelines using Azure Synapse and Data Factory. Consolidate data from diverse sources into centralized warehouses or lakes and troubleshoot pipeline issues to ensure functionality.
• SQL Query Expertise: Leverage advanced SQL skills to extract, manipulate, and analyze large datasets, including data cleaning and preparation tasks.
• Python-based Data Transformation: Develop and automate data transformation processes using Python, integrating data from various sources and altering data formats to meet business needs.
• Data Modeling and Warehouse Management: Create and manage data models and warehouse structures optimized for querying and analysis, including expertise with Power BI data models (preferred).
• Performance Optimization: Continuously monitor and enhance the performance of data pipelines, ETL processes, and database systems to ensure reliability and efficiency.
• Data Security and Compliance: Uphold the highest standards of data security and ensure compliance with relevant data protection regulations.
• Team Collaboration: Work closely with Data Analysts, Data Scientists, and other stakeholders to align data infrastructure with organizational goals, while effectively communicating technical concepts to diverse audiences.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field is required; a Master’s degree is preferred.
• 5–7 years of hands‑on experience in data engineering, with a proven track record of working with Azure-based data solutions. Previous experience in a senior or lead role is highly desirable.
• Expertise in Azure data services, including Synapse and Data Factory.
• Advanced SQL skills for large-scale data manipulation and analysis.
• Proficiency in Python for data transformation and automation.
• Strong knowledge of data modeling, warehousing, ETL processes, and debugging.
• Excellent analytical and problem‑solving abilities with a keen attention to detail.
• Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to non‑technical audiences.
• Strong teamwork and collaboration skills, with experience leading projects and mentoring junior team members.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑ and long‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.