Senior D365 Functional Consultant

Badger & Bird Talent; Cape Town; Hybrid; ZAR 750 000 - 1 100 000; Full time

Job summary

A leading talent consultancy is seeking a Senior D Functional Consultant to join a landmark modernization program for a prominent financial services group. This role involves advising on Microsoft best practices, guiding stakeholders through their journeys, and optimizing processes to maximize the value of Dynamics. Candidates should have extensive experience in the Microsoft ecosystem and strong problem-solving skills. The position offers a competitive salary and a hybrid working model based in Cape Town or Johannesburg.

Benefits

Competitive salary

Performance-based bonuses

Professional development support

Access to leading-edge technology

Qualifications

• 5+ years in the Microsoft ecosystem.
• Deep knowledge of Dynamics core concepts and features.
• Extensive experience in leading Microsoft projects.

Responsibilities

• Act as the trusted Microsoft advisor for the team.
• Guide stakeholders through their Microsoft journey.
• Collaborate with Product Owners to meet business needs.
• Design optimized business processes leveraging Microsoft functionalities.
• Lead problem-solving initiatives and drive innovation.

Skills

Strategic thinking

Problem-solving

Relationship building

Tools

Dynamics platform

Microsoft best practices

Job description

Senior D Functional Consultant – Badger & Bird Talent

Join a landmark modernisation program at a leading financial services group.

We are building a new CRM squad to deliver a full Dynamics solution that will transform the core business units of a legendary institution.

This is your chance to help build a user-friendly, modern technology stack for over 1, users, simplify complex processes, and create modular, future-proof components.

What's In It For You

Be a critical part of a career-defining project that will transform the operations of a business with over a century of history.

Work on a cutting-edge technology stack; the company is undergoing a full cloud migration to AWS and scaling cloud-first data (Snowflake, Data Build Tool) and AI platforms (Bedrock, SageMaker).

Talented, supportive team members and leaders, career and skills growth opportunities.

Responsibilities

Act as the trusted Microsoft advisor for the team, providing thought leadership and educating the team on best practices.

Guide stakeholders through their Microsoft journey and ensure the successful delivery of impactful solutions.

Collaborate with Product Owners and Business Analysts to ensure business needs are met with the right solution.

Collaborate with technical teams to translate business requirements into technical specifications.

Design and implement optimized business processes leveraging Microsoft's functionalities.

Build and optimise automated workflows.

Lead problem-solving initiatives and drive innovation across the team.

Drive business transformation and the adaptability of the D platform.

Deliver tailored solutions that maximise the value of D, while balancing standard out-of-the-box capabilities.

Ensure any custom-built functionality is cost-effective and scalable.

Share your knowledge about the Microsoft platform to help other team members upskill.

Use data from the platform to improve business processes and operational efficiencies.

Work as part of an Agile Development team.

Qualifications

Experience & Knowledge5+ years in the Microsoft ecosystem.

Comprehensive understanding of the Dynamics platform, with deep knowledge of core concepts, features, and functionality.

Expertise in Microsoft best practices.

Extensive experience leading and managing Microsoft implementations and projects.

Proven track record of delivering successful Microsoft projects to the highest standards of quality.

Skills & Competencies

A strategic thinker and problem-solver.

Ability to understand complex business needs and develop innovative solutions.

Ability to identify and resolve Microsoft issues quickly and effectively.

Trusted advisor and mentor who is passionate about sharing knowledge.

Proven ability to build strong relationships with stakeholders.

Technical Skills

Validated advanced configuration and administration skills.

Solid understanding of the cloud environment.

Understanding of CRM strategies.

Knowledge of software testing and related criteria.

Certifications (Recommended)

Dynamics Fundamentals (CRM) (MB-).

Dynamics Customer Service Functional Consultant Associate (MB-).

Power Platform Functional Consultant Associate (PL-).

Dynamics Customer Experience Analyst Associate (MB-).

Location & Working Model

Cape Town or Johannesburg, hybrid working model.

Benefits

Competitive salary and performance-based bonuses.

Professional development support, including certifications and training.

Opportunity to work on a transformative, high-profile project.

Supportive team environment with access to leading-edge technology.

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