Senior Call Center Sales Leader

Callforce; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading BPO provider in Johannesburg seeks a Senior Call Centre Sales Manager to lead operational teams and ensure exceptional service delivery. The ideal candidate will have extensive experience in managing contact centre operations and demonstrate strong leadership and communication skills. This position provides an opportunity to thrive in a competitive environment and allows for responsibility in analyzing operational trends and managing budgets.

Qualifications

• Proven track record in managing contact centre operations.
• Experience in the BPO industry.
• Ability to lead and motivate teams.

Responsibilities

• Lead and motivate operational teams in call center.
• Analyze operational trends and manage budgets.
• Resolve customer issues effectively.

Skills

Strong communication skills

Leadership skills

Budget management

Job description

Senior Call Center Sales Leader Callforce•Johannesburg, Gauteng

A leading BPO provider in Johannesburg seeks a Snr Call Centre Sales Manager to lead and motivate operational teams while ensuring exceptional service delivery.
The ideal candidate will have a proven track record in managing contact centre operations and experience in BPO.
Responsibilities include analyzing operational trends, managing budgets, and resolving customer issues.
Strong communication and leadership skills are essential for this role which offers an opportunity to excel in a competitive environment.