Senior Business Analyst

Pepkor Payments & Lending; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A financial services company in Cape Town seeks a Senior Business Analyst. The role requires over 6 years of experience in business analysis, especially within the financial sector. Responsibilities include stakeholder communication, analytical assessments, and solution validation. This position offers the opportunity to contribute to ongoing business improvements and implementation of new capabilities.

Qualifications

• 6+ years of experience in a similar role within a formal business analysis environment.
• Experience in the Financial Services industry.
• Strong interpersonal and communication skills to enhance teamwork.

Responsibilities

• Identify stakeholders and track progress of work items throughout the SDLC.
• Investigate business requirements and propose solutions.
• Facilitate workshops to capture information and gain consensus.

Skills

Business analysis

Stakeholder communication

Data analysis

Requirements elicitation

Education

3-year tertiary qualification in relevant technical/financial/analytical field

Diploma in Business Analysis from FTI or equivalent

Job description

Overview

Job title: Senior Business Analyst

Job Location: Western Cape, Cape Town

Deadline: September 15, 2025

Key Performance Areas

Business Analysis Planning and Monitoring

• Identify the appropriate stakeholders
• Determine the activities required to successfully complete the business analysis
• Track and communicate the progress of work items throughout the SDLC
• Accurately estimate the required business analysis of work items
• For analysis purposes, have a detailed understanding of the source system (including database structures and process flows)

Requirements Elicitation, Management and Collaboration

• Investigate, evaluate, design, and propose solutions to address business requirements
• Validate that the stated requirements match the stakeholders’ expectations
• Work with project stakeholders to identify, model, and then document their requirements and business domain details
• Structure the requirements in the agreed format so that it is understandable by all stakeholders
• Ensure the timely analysis and documentation of business requirements for the delivery team
• Strong interpersonal and communication skills to help the team work together and to provide a good service
• Communicate the requirements to all stakeholders and obtain stakeholder sign off within the estimate time
• Facilitate meetings, prepare and run with presentations, resolve conflict and negotiate and influence others
• Facilitate workshops with stakeholders to capture several independent sources of information relating to the project and gaining consensus where possible
• Capture areas of opposing opinion

Requirements Analysis

• Ensure that requirements are prioritized
• Use a combination of text, matrices, diagrams, and formal models to conceptualize the requirements
• Define Assumptions, Constraints and Risks
• Ensure that requirements specifications meet the necessary standard of quality
• Validate that all requirements support the Product Portfolio business architecture

Solution Assessment and Validation

• Ensure that the proposed solution meet the stakeholders’ requirements
• Assist the testing team to ensure the solution is validated against the business requirements
• Assess whether the organisation is ready to make effective use of the solution

Enterprise Analysis

• Identify new capabilities required to meet the business need
• Define which new capabilities a project iteration will deliver

Life Cycle Management

• Use a combination of text, matrices, diagrams, and formal models to conceptualise the business requirements
• Ensure that the requirement specifications meet the necessary standard of quality
• Act as interface with business and the delivery team during the SDLC
• Understand and describe the basic function of the business’s core system
• Investigate production issues and propose solutions
• Perform data analysis tasks to find issues and opportunities for enhancements

Qualifications

• 3-year tertiary qualification in relevant technical / financial / analytical related field of study
• Diploma in Business Analysis from FTI or equivalent

Experience

• 6 Years + experience in a similar role within a formal business analysis environment
• Experience within the Financial Services industry
• Experience with Contact Centre Environment
• Debt collection experience
• Research / Data Analysis jobs