Senior 3rd Line Engineer

Uptime Solutions Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT services company is seeking an experienced Level 3 Technician to support US clients remotely. The role involves maintenance tasks, project execution, and helpdesk support, requiring proficiency in the Kaseya ecosystem and strong troubleshooting skills. Excellent communication is essential, along with a commitment to quality service. Opportunities for training and professional development are offered.

Benefits

Company-funded training and development

Collaborative cross-border projects

Latest technology exposure

Diversity, equity, and inclusion culture

Full remote work kit provided

Qualifications

• 3+ years of experience in an MSP or MSSP environment.
• Strong written and verbal communication skills.
• Experience with Microsoft 365, Intune and Azure.
• Experience in Windows Server / Workstation administration, Active Directory, DNS, DHCP.
• Strong troubleshooting skills across networks, systems, and security tools.
• Familiarity with PowerShell or scripting for task automation.

Responsibilities

• Perform scheduled maintenance tasks, including patch management and system health checks.
• Monitor and remediate alerts from RMM and EDR tools.
• Assist with internal and client projects such as system migrations.
• Provide helpdesk assistance, ensuring timely resolution of tickets.
• Support Microsoft 365 and Azure environments, troubleshooting complex issues.

Skills

Kaseya ecosystem proficiency

Windows Server/Workstation administration

Microsoft 365 and Azure support

Strong troubleshooting skills

PowerShell or scripting for automation

Excellent communication skills

Tools

Datto RMM

Autotask

IT Glue

RocketCyber

Job description

About the Job

We’re seeking a highly skilled and proactive Level 3 Technician with hands-on experience in the Kaseya ecosystem, including Datto RMM, Datto EDR, RocketCyber, IT Glue, Autotask, and related tools. This hybrid role bridges Helpdesk Support, Centralized Services, and Professional Services, offering a dynamic mix of responsibilities.

This role is to support one of our US Clients and the hours will be Eastern time zone. The role is fully remote.

Key Responsibilities :

• Perform scheduled maintenance tasks, including patch management, firmware updates, and routine system health checks.
• Monitor and remediate alerts generated from RMM, EDR, and monitoring tools to maintain optimal performance and security posture.
• Contribute to automation and process improvements by documenting SOPs, updating scripts, and streamlining recurring tasks.
• Ensure compliance with internal standards and security baselines through regular audits and corrective actions.

Professional Services :

Assist with the execution of internal and client-facing projects such as system migrations, infrastructure upgrades, network deployments, and security enhancements.

Coordinate with senior engineers and project managers to deliver high-quality outcomes on time and within scope.

Perform after-hours project tasks as needed to minimize client disruption and meet tight timelines.

Document project milestones, configurations, and lessons learned in IT Glue and Autotask.

Helpdesk Services :

Provide helpdesk assistance, responding to end-user tickets, ensuring timely resolution and excellent communication.

Support, and troubleshoot Microsoft 365 and Azure environments, including Exchange Online, SharePoint, Teams, Entra ID.

Troubleshoot and resolve complex issues involving Windows environments, networking, email, security tools.

Act as a technical escalation point for junior technicians and contribute to internal knowledge sharing.

Maintain clear, professional communication with clients while adhering to SLAs and quality standards.

Required Qualifications :

3+ years of experience in an MSP or MSSP environment.

Strong written and verbal communication skills.

Experience with Microsoft 365, Intune and Azure.

Experience in Windows Server / Workstation administration, Active Directory, DNS, DHCP.

Strong troubleshooting skills across networks, systems, and security tools.

Familiarity with PowerShell or scripting for task automation.

Excellent written documentation and organizational skills.

What can Uptime offer you?

Access to company-funded training and development opportunities.

Cross-border collaboration with leading MSPs and our colleagues across the globe.

Learning and exposure to the latest technologies.

A workplace that’s committed to diversity, equity, inclusion, and belonging culture.

Remote working – full work- kit is supplied by us.