Security Tech Helpdesk Specialist

Assa Abloy Group; Pinetown; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading access solutions company in Pinetown seeks a Technical Helpdesk Operator to provide first-line technical support for security systems and related products. The role includes managing technical queries, ensuring customer satisfaction, and maintaining clear communication. Candidates should have a Grade 12 qualification and experience in technical support, with strong communication skills being essential. This position offers a dynamic work environment in the technical support team.

Qualifications

• Experience in technical support (telephonic or on-site).
• Reliable transport to and from work.

Responsibilities

• Handle incoming technical support calls professionally and efficiently.
• Respond to email queries promptly and accurately.
• Allocate security products to customer profiles based on invoicing.
• Maintain clear and courteous communication with customers.
• Deliver exceptional technical support across all IDS products.

Skills

Strong communication and customer service skills

Proficiency in MS Office and email platforms

Basic IP networking knowledge

Familiarity with troubleshooting principles

Experience in the security industry

Education

Grade 12 (Matric)

Job description

A leading access solutions company in Pinetown seeks a Technical Helpdesk Operator to provide first-line technical support for security systems and related products. The role includes managing technical queries, ensuring customer satisfaction, and maintaining clear communication. Candidates should have a Grade 12 qualification and experience in technical support, with strong communication skills being essential. This position offers a dynamic work environment in the technical support team.