Security MS Engineer (L3)

NTT; Johannesburg; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

A leading technology services provider in Johannesburg is seeking a Security Managed Services Engineer (L3). The successful candidate will ensure the security of client infrastructures, troubleshoot complex incidents, and optimize service delivery. This role requires a Bachelor's degree in IT, relevant certifications, and experience in a managed services environment. A hybrid working model is offered.

Qualifications

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Relevant certifications like CCNP in Security, PCNSE, firewall vendor certifications.

Responsibilities

• Ensure that the client site infrastructure is operational.
• Perform checks and respond to alerts.
• Investigate and identify root causes of incidents.

Skills

Client-focused approach

Excellent communication skills

ITIL processes knowledge

Adaptability to changing circumstances

Ability to work under pressure

Education

Bachelor's degree in IT/Computing

Tools

Monitoring tools

Job description

Overview

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start. You’ll work on third-line support calls, uncovering the root causes of incidents and problems. You will engage with clients daily, providing continuous feedback and updating them about their systems' statuses. You will maintain zero missed service level agreement (SLA) conditions, identify root causes of critical incidents, and implement solutions for problems identified. You’ll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements. You will create knowledge articles for frequent tasks/issues and train junior team members, and provide inputs to automation teams to reduce manual efforts. You may coach and mentor junior team members, and may manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. You may also work on optimizing work processes and on disaster recovery functions to enhance service delivery.

To thrive in this role, you need to have:

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Key Responsibilities

• Ensure that the client site infrastructure is configured, installed, tested, and operational.
• Perform checks, apply monitoring tools, and respond to alerts.
• Identify problems and errors and log incidents with required detail; assist in analyzing, assigning, and escalating support calls.
• Investigate third-line support calls to identify root causes of incidents and problems.
• Report and escalate issues to 3rd party vendors when necessary.
• Provide continuous feedback to clients and update systems/portals as prescribed.
• Identify opportunities for work optimization, including automation of tasks.
• Coach L2 teams for advanced technical troubleshooting and behavioral skills.
• May manage and implement projects within the technology domain, delivering effectively per client requirements and timelines.
• May implement and deliver disaster recovery functions and tests.
• Perform any other related task as required.

Knowledge and Attributes

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, considering changing circumstances.
• Ability to maintain a positive outlook at work and work well under pressure.
• Ability to work hard and put in longer hours when necessary.
• Active listening and effective communication, with ability to confirm understanding and probe for information.
• Ability to adapt to changing circumstances and place clients at the forefront of interactions.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Relevant certifications depending on technology domain, such as CCNP in Security, PCNSE, firewall vendor certifications, and advanced certifications like CCIE or CISSP (good to have).

Required experience

• Seasoned Managed Services experience handling complex security infrastructure.
• Seasoned experience in an engineering function within a medium to large ICT organization.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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