Scheduler

Herotel Sonic; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A telecommunications company is seeking a Scheduler to coordinate field service teams and assist with client appointments. Responsibilities include scheduling installations, monitoring fleet activities, and ensuring quality service delivery. The ideal candidate should have 2-3 years of relevant experience, strong planning skills, and be proficient in MS Office. This role is crucial for maintaining communication between clients and field teams, ensuring effective service delivery in Worcester or Porterville.

Qualifications

• Minimum 2-3 years' experience in a similar role.
• Strong knowledge of company services and departments.
• Ability to manage own time and work under pressure.

Responsibilities

• Coordinate Field Service Teams and client appointments.
• Drive installation productivity and quality.
• Complete job cards and ensure health and safety protocols.

Skills

Planning skills

Time management

Interpersonal skills

Analytical skills

Problem-solving skills

Customer-oriented mindset

Education

Grade 12

Specialized certifications

Tools

MS Office

Job description

Overview

Join to apply for the Scheduler role at Herotel Sonic.

Applications are invited for the Scheduler position to be based in Worcester or Porterville.

Purpose Of The Role

Schedulers are responsible for coordinating Field Service Teams, booking and confirming client appointments, and assisting them by providing high-quality customer service. Ensure effective utilisation of the fleet and communication between clients and Field Teams.

Key Responsibilities

• Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
• Drive installation productivity and quality.
• Ensure all assigned tickets are updated with required information.
• Plan routes for technicians.
• Active monitoring of fleet.
• Communicate with clients and installers.
• Coordinate, prioritize and track daily progress of appointments.
• Complete previous day job cards, ensuring the jobcard is thoroughly completed and signed off by the client.
• Provision and capture information on Enigma as required.
• Ensure all tickets/job cards are closed and quotes are checked for invoicing.
• Create the PPPoE.
• Produce daily/weekly reports on activities.
• Ensure Health and Safety protocols are met and monitored daily.
• Handle technical enquiries from Technicians.
• Fast track pending client concerns and queries to a Senior.
• Ensure all required SOP documents stay updated.

Experience / Skills

• Minimum 2-3 years' experience in a similar role.
• Proficient with MS Office.
• Effective planning skills.
• Time management skills.
• Team player with strong interpersonal skills.
• Ambition and determination to succeed.
• Good analytical and problem-solving skills.
• Strong knowledge of the company and all services and departments.
• Self-disciplined, motivated and organised.
• Initiative and ability to manage own time.
• Customer-oriented mindset; making customer needs the primary focus.
• High resilience and ability to work under pressure.

Education Requirements

• Grade 12.
• Specialized certifications would be an advantage.

Please Note

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not receive feedback from us within 4 weeks of applying, please consider yourself unsuccessful for the role.