Salesforce Functional Consultant

PwC Careers Africa; Durban; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A global professional services firm is seeking a Salesforce Functional Consultant to lead end-to-end Salesforce delivery for enterprise clients. This role includes managing functional teams and engaging stakeholders to ensure business value realization. Candidates should have significant experience in CRM and be skilled in leading complex discussions. The position emphasizes the integration of Salesforce solutions and requires certifications like Salesforce Administrator. This role is based in Durban, South Africa.

Qualifications

• 6–10+ years in CRM or digital transformation roles, with deep Salesforce functional consulting experience.
• Proven delivery of multi-cloud Salesforce implementations across Sales, Service, Experience, Marketing, or Data Cloud.
• Ability to lead complex business discussions and drive clarity.
• Strong understanding of Salesforce data model and integration context.
• Experience collaborating with cross-functional stakeholders.

Responsibilities

• Lead client workshops to define business objectives and functional requirements.
• Produce functional design documentation including process flows and acceptance criteria.
• Oversee functional workstreams and manage sprint planning.
• Support organizational change initiatives and develop training material.

Skills

Business analysis & process design

Strong client-facing communication

Workshop facilitation

Jira/Azure DevOps backlog management

UAT planning & execution

Cross-cloud solution understanding

Stakeholder management

Team leadership and mentoring

Education

Salesforce Certified Administrator

Salesforce Advanced Administrator

Salesforce Business Analyst

Salesforce Sales Cloud / Service Cloud Consultant

Data Cloud or Marketing Cloud certification

Job description

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

You will become part of a dynamic and diverse team that blends human ingenuity, deep expertise, and cutting‑edge technology. At SATIC, our inclusive workforce brings together forward‑thinking perspectives and advanced tools to go beyond conventional solutions. Together, we are redefining service delivery by integrating the right mix of skills, capabilities, and technologies anchored in quality and innovation.

About the Role

As a Salesforce Functional Consultant, you will lead end‑to‑end Salesforce functional delivery for enterprise clients. This includes requirements discovery, solution design, backlog definition, sprint governance, stakeholder engagement, and ensuring business value realization.

You will manage functional teams, guide best‑practice design, and act as the primary liaison between clients, technical teams, and leadership.

Key Responsibilities

1. Functional Leadership & Client Engagement

• Lead client workshops to define business objectives, user stories, functional requirements, and process maps.
• Translate business needs into scalable, best‑practice Salesforce solutions across Sales, Service, Experience, Marketing or Data Cloud.
• Act as the primary functional lead on projects, ensuring clarity, quality, and consistency of deliverables.
• Advise clients on CRM strategy, governance, platform adoption, and roadmap planning

2. Solution Design & Quality Assurance

• Produce functional design documentation including process flows, requirements catalogues, acceptance criteria, configuration workbooks, and test scripts.
• Partner with Technical Architects and Developers to align functional and technical solutioning
• Validate solution designs against business goals, Salesforce capabilities, and platform limitations.
• Ensure adherence to PwC delivery standards, security frameworks, and release governance.

3. Delivery Management

• Oversee functional workstreams, manage sprint planning, backlog refinement, and functional QA/UAT cycles.
• Provide direction to junior functional consultants and business analysts, including coaching and capability uplift
• Track deliverables, timelines, scope adherence, and RAID logs.
• Ensure deployment readiness through functional validation and end‑user preparation.

4. Change Management & Adoption

• Support organisational change initiatives including training, communication plans, and adoption strategies.
• Develop training material and deliver end‑user enablement sessions.
• Champion continuous improvement and value realisation throughout the client lifecycle.

Required Experience & Qualifications

• 6–10+ years in CRM or digital transformation roles, with deep Salesforce functional consulting experience.
• Proven delivery of multi‑cloud Salesforce implementations across Sales, Service, Experience, Marketing, or Data Cloud.
• Ability to lead complex business discussions, challenge assumptions, and drive clarity.
• Strong understanding of Salesforce data model, declarative tools, flows, security model, and integration context.
• Experience collaborating with technical teams, architects, and cross‑functional stakeholders.
• Consulting background preferred.

Certifications (Preferred)

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce Business Analyst
• Salesforce Sales Cloud / Service Cloud Consultant
• Data Cloud or Marketing Cloud certification

Key Skills

• Business analysis & process design
• Strong client‑facing communication
• Workshop facilitation
• Jira/Azure DevOps backlog management
• UAT planning & execution
• Cross‑cloud solution understanding
• Stakeholder management
• Team leadership and mentoring