SAP CX/CRM Solution Architect

Zimele Technologies; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology consulting firm is seeking a highly experienced SAP CX/CRM Solution Architect to lead the design and delivery of end-to-end customer experience solutions. The ideal candidate will have over 10 years of experience in SAP CRM/CX solutions, showcasing strong technical leadership and excellent stakeholder management skills. This full-time position is based in Johannesburg/Cape Town and requires a customer-focused mindset alongside an ability to engage with clients effectively.

Qualifications

• 10+ years of experience in SAP CRM/CX architecture and implementation.
• Hands-on project experience in SAP CX implementations.
• Strong solution architecture skills with real-world examples.

Responsibilities

• Lead solution architecture design for SAP CX/CRM implementations.
• Support presales activities including RFP/RFI responses.
• Conduct workshops and solution blueprinting with stakeholders.

Skills

SAP CX expertise

Stakeholder management

Technical leadership

Cross-functional team collaboration

Problem-solving

Communication skills

Education

Relevant Information Systems/Technology qualification

SAP CX certifications

SAP Activate certification

Job description

Overview

Job Description: SAP CX/CRM Solution Architect

Location: Johannesburg/ Cape Town, South Africa

Employment Type: Full-Time

Experience Required: 10+ years in SAP CRM/CX architecture and implementation

Role Overview

We are seeking a highly experienced Solution Architect with deep expertise in SAP CRM/CX (customer service, marketing, and sales), as well as cloud platform integration. The successful candidate will lead the design and delivery of end-to-end customer experience solutions, ensuring seamless integration with other SAP and non-SAP systems. This role requires strong technical leadership, stakeholder engagement, and the ability to translate business requirements into scalable SAP solutions.

Personal Qualities

• Self-motivated and proactive – able to take initiative, manage priorities, and drive projects to successful outcomes.
• Collaborative team player – works effectively with cross-functional teams, clients, and stakeholders to achieve shared objectives.
• Flexible and adaptable – comfortable with change and willing to travel as required to support project delivery.
• Strong problem-solving and critical-thinking skills – able to analyze complex challenges and propose practical, innovative solutions.
• Excellent communication and interpersonal skills – able to present ideas clearly, influence decisions, and build trusted relationships.
• Customer-focused mindset – committed to understanding client needs and delivering solutions that add tangible business value.
• Continuous learner – keeps up to date with industry trends, SAP CX innovations, and emerging technologies.

Key Responsibilities

• Support presales activities including RFP/RFI responses, solution demonstrations, and license engagements.
• Deliver customer experience strategies aligned to client business objectives.
• Lead solution architecture design for SAP CX/CRM implementations using SAP CPI or other SAP BTP services for end-to-end system integration.
• Conduct workshops, requirements gathering, and solution blueprinting with business stakeholders.
• Guide and mentor team members in solution design, configuration, and integration best practices.
• Provide technical leadership to cross-functional teams, ensuring high-quality project delivery.
• Perform configuration and technical tasks throughout project lifecycles.
• Ensure compliance with SAP best practices, data governance, and security standards.
• Engage in industry workshops and conferences to remain current with SAP CX, SAP Business AI, and broader CX/CRM innovations.

Qualifications & Certifications

• Relevant Information Systems/Technology Tertiary qualification.
• SAP CX certifications (SAP Certified Application Associate or SAP Certified Technology Associate in CX areas – Service, Marketing, Sales).
• SAP Activate certification (for project management).

Skills & Experience

• Deep understanding of customer engagement processes, including sales, service, marketing, and commerce in both B2B and B2C contexts.
• 10+ years of SAP CRM/CX solution delivery experience across industries (Utilities, Retail, Mining, Public Sector, Banking, Logistics, Media).
• Demonstrated ability to lead order-to-cash, service management, loyalty management, and case management projects.
• Knowledge of cloud architecture principles, security, scalability, and performance optimization.
• Hands-on project experience in SAP CX implementations, from design and blueprinting through to delivery (configuration) and post-go-live support. An agile delivery experience would be an advantage, with proven ability to work in cross-functional teams and guide project execution.
• Expertise in business process design, RICEFW development, testing approaches, and cutover planning/strategies, with a focus on delivering seamless SAP CX implementations.
• Strong solution architecture skills. Must be able to produce architectural diagrams depicting the end-to-end CX solution within the client system landscape and integrations with SAP or non-SAP systems. Hands-on experience in integration with ERP/S4HANA is required.
• Extensive SAP CX expertise across solutions such as: Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Customer Data Cloud.
• Experience with SAP Integration Suite (CPI, API Management, Event Mesh) and related middleware technologies.
• Knowledge of SAP Business AI (or other AI tools) with the ability to apply AI capabilities in designing innovative SAP CX solutions that drive customer and business value
• Strong client engagement, stakeholder management, and team leadership skills, with the ability to align technical solutions with business objectives.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear business language.

Competencies Summary

• Solution Design & Architecture
• Integration Leadership (SAP Integration Suite & Third-Party Systems)
• Customer Experience & CRM Strategy
• Presales & Client Engagement
• Team Leadership & Knowledge Transfer
• Agile Delivery & Project Governance

Remuneration

This is a fulltime role with market related remuneration based on experience.