Salesforce Service Cloud Business Analyst

TLT Appointing; South Africa; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading recruitment firm in South Africa is looking for an experienced Business Analyst to identify and analyze business capabilities. The role involves collaborating with various teams to ensure that digital platforms meet strategic goals. Candidates should have 4-7 years of experience in business analysis, especially with Salesforce Service Cloud, and a Matric certificate along with a relevant degree. Preferred certifications include Salesforce Certified Service Cloud Consultant.

Qualifications

• Matric certificate and preferably a degree in Information Systems or related field.
• Recognised business analyst certification like IIBA CBAP® is desirable.
• 4-7 years of experience as a business analyst.

Responsibilities

• Identify and analyze necessary business capabilities.
• Collaborate with project managers and technical teams.
• Ensure digital platforms meet strategic goals.

Skills

Salesforce Service Cloud experience

Business analysis

Project collaboration

Education

Matric certificate

BCom in Information Systems or similar

Tools

Salesforce

Job description

Company Description

About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search

Job Description

Business analysts at --work with business stakeholders to identify and analyse the necessary business capabilities, including business processes, data requirements, user interfaces, and other system features. Furthermore, business analysts collaborate with project managers, technical architects, other business analysts, software development teams, and testing teams in the specification, design, and implementation of IT system solutions.

The aim is to ensure that ' digital platforms effectively and efficiently achieve the strategic goals that the company sets for itself

Qualifications

• A Matric certificate and preferably a BCom in Information Systems, or another similar high-quality tertiary education qualification such as a diploma or degree, are required.
• A recognised business analyst professional certification, such as the IIBA CBAP®, is desirable but not mandatory

Required Experience and Salesforce Skills

• Experience: 4-7 years as a business analyst, including at least 3 years of hands‑on project work specifically with Salesforce Service Cloud. Experience in the financial services industry would be advantageous.

Certifications

• Salesforce Certified Service Cloud Consultant (Highly Preferred)
• Salesforce Certified Business Analyst (Preferred)