Sales Support Clerk

Compass Medical Waste Services Recruitment; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading medical waste service provider in Durban seeks a Sales Support Clerk to assist customers, manage enquiries, and process orders. The ideal candidate will have strong communication skills and experience in a customer service environment. Responsibilities include responding to inquiries, resolving complaints, and maintaining customer records. A background in SAP and Microsoft applications is advantageous.

Qualifications

• 1-2 years of experience in a customer service or call center environment.
• Strong ability to handle enquiries and customer complaints.
• Familiarity with data entry and record keeping.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Process orders received and manage customer records.
• Resolve customer complaints and provide solutions.
• Collaborate with departments to address customer concerns.

Skills

Excellent communication skills

Problem-solving ability

Customer focus

Adaptability

Time management

Education

Matric

Customer services diploma

Tools

SAP

Microsoft applications

Job description

Overview

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications And Experience

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 - 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge