Sales Coordinator

Eskort; Irene; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading FMCG company in Irene, Pretoria is seeking a Sales Coordinator to manage customer orders and enhance relationships. The role involves executing orders, resolving queries, and maintaining customer records. Ideal candidates should possess Grade 12 education and previous experience in sales or customer service. Excellent communication skills and proficiency with computer systems are essential for success in this collaborative environment.

Qualifications

• Previous experience as a sales coordinator, telesales representative or customer service-related role.
• Good knowledge of relevant computer programs and telephone systems.
• Comfortable presenting products over the phone.

Responsibilities

• Ensure customer orders are executed to specifications.
• Document, resolve and escalate customer queries.
• Keep records of calls and sales.

Skills

Ability to learn about products and services

Excellent communication skills

Interpersonal skills

Education

Grade 12

Tools

Relevant computer programs

Job description

Summary

Sales Coordinator - Irene, Pretoria (FMCG)

Position Info

An exciting opportunity opened for a Sales Coordinator to join our team!

The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships.

Qualifications

• Grade 12

Experience

• Previous experience as a sales coordinator, telesales representative or sales / customer service-related role.

Knowledge Required

• Good knowledge of relevant computer programs and telephone systems.

Skills Required

• Ability to learn about products and services and describe / explain them to individuals.
• Excellent communication and interpersonal skills.
• To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts.

Job Activities: Customer Liaison

• Accurately update customer information and or contact details required specifications.
• Customer Orders (Take and capture orders in an accurate manner).
• Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.).
• Update call lists.
• Up sale on every sales call made to customers.

Pricing

• Receive pricing / deals from Key Account and Accounts Manager and ensure the following : - Approved changes are affected.
• Approved deals are affected.
• Pricing register updated to specifications.
• Ensure the correct pricing is loaded on the system when placing orders for all customer channels.

Order Processing

• Placing orders on the system once received from customers via phone.
• Pull orders from different B2B system example : Spar, PnP, Checkers and Internal Butcheries.
• Capture orders receive on email and from Key Account Managers.

Tracking Orders

• Inform customers about Late deliveries.
• Inform customers on short / out of stock on deliveries.
• Inform customers if delivery dates need to be changed due no stock.

Documentation

• Keep records of calls and sales and note useful information.
• Safekeeping of all hard copy and soft copy documentation.

Reporting

• Close all open calls and make sure the customers did receive the stock.