Sales Call Centre Agent

Mweb; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading telecommunications company in South Africa is looking for a Sales Call Centre Agent to work fully remotely. This role involves acquiring new customers through inbound and outbound calls and up-selling existing clients to a range of products. The suitable candidate must have at least 2 years of sales experience, a strong ability to close sales, and be self-motivated. The company provides necessary equipment for a remote office, ensuring you have everything needed to succeed.

Benefits

Fully Remote work environment

Provided tech equipment for home office

Access to shared office spaces

Qualifications

• Clear criminal record is a requirement.
• Experience in ISP sales is advantageous.
• Proven inbound or outbound sales track record is essential.

Responsibilities

• Acquire new customers through inbound and outbound sales.
• Up-sell existing customers to various products.
• Achieve agreed upon sales targets within schedule.

Skills

Ability to work with limited supervision

Attention to detail

Self-motivated

Team player

Strong sales ability

Basic computer literacy

2 years sales experience

Education

Matric Grade 12

Job description

Main Purpose of the Job:

MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products.

Job Output

• Present, promote and sell products/services
• Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Skills and Competencies

• Ability to work with limited supervision
• Attention to detail
• Self-motivated
• Patience, persistence, and a positive attitude
• Team player
• Ability to work in a fast paced and pressurized environment.
• Strong sales ability, objection handling, need creation
• High degree of self-management, responsibility, and accountability.
• Deadline & Target Driven
• Time Management Skills
• Pipelining Reports
• Matric Grade 12
• Clear criminal record
• 2-year sales experience (mandatory)
• Basic computer literacy
• ISP experience advantageous
• Proven Inbound and or Outbound and cold calling sales track record essential
• Ability to close a Sale.
• Targeting, Tracking and Measuring
• Manage Sales process through strong pipelining skills.
• Customer Retention

Benefits

• We are a Fully Remote work environment
  • That’s right! No need to go into the office! You can work from just about anywhere
  • We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
• We Kit you out
  • We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!