Sales Associate- Westgate Mall

homechoice; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail company in Gauteng is seeking a Junior Sales Associate to enhance customer interactions and convert showroom visitors into sales. Responsibilities include providing product demonstrations, managing the customer journey, and handling payments. Candidates should have at least 1 year of retail experience and a Grade 12 qualification. The role is permanent with market-related salary and requires shift work.

Qualifications

• Minimum of 1 year’s experience in retail.
• Availability to work shifts, weekends, and public holidays.
• Experience in the homewares retail industry is advantageous.

Responsibilities

• Convert showroom visitors into sales through product demonstrations.
• Manage the entire customer journey from account opening to order processing.
• Handle customer queries and manage payments, refunds, and credits.

Skills

Customer service

Sales techniques

Communication

Analytical skills

Education

Grade 12/Matric

Job description

Overview

The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

Responsibilities

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable insights to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

• Grade 12/Matric (Minimum Required)
• 1 year’s minimum experience in retail
• Must be available to work shifts, weekends and public holidays
• Working in the homewares retail industry would be advantageous

What We Will Love About You

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

Location: Gauteng

Work Level: Junior

Type: Permanent

Salary: Market Related

EE Position: Yes