Sales and Service Consultant Legal Cover

Sutherland; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading business services provider in Johannesburg is seeking an experienced professional to assist clients with legal cover options and provide customer support. The ideal candidate will have at least 2 years of experience in Motor Insurance and possess excellent communication skills. You will engage clients, assist them through their journey, and identify upselling opportunities. This role requires proficiency in MS Office and offers working hours from Monday to Saturday.

Qualifications

• At least 2 years of experience in Motor Insurance Service and Sales.

Responsibilities

• Engage potential clients about legal cover options.
• Provide support throughout the customer journey.
• Identify opportunities for upselling legal benefits.
• Maintain up-to-date knowledge of legal cover products.
• Implement systematic follow-ups with clients.
• Leverage client feedback data for refining strategies.

Skills

Excellent communication skills

Proficient in MS Office

Education

Grade 12

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland Unlocking digital performance. Delivering measurable results.

Job Description

• Legal Cover Consultation & Lead Conversion: Engage potential clients with clear, informative discussions about legal cover options, addressing their concerns and guiding them to choose the most suitable plans for their circumstances.
• Customer Service & Claims Support: Provide empathetic and efficient assistance throughout the customer journey—from policy inquiries to claim resolution—ensuring a seamless and reassuring experience.
• Upselling Legal Benefits: Identify opportunities to recommend enhanced legal cover packages, additional protections, or premium features that deliver greater peace of mind and comprehensive support, increasing overall policy value.
• Expert Legal Knowledge: Maintain up-to-date understanding of legal cover products, terms, and benefits to confidently explain coverage details and highlight key advantages.
• Proactive Follow-Up: Implement systematic follow-ups to nurture client relationships, answer post-sale questions, and encourage renewals or upgrades.
• Data-Driven Approach: Leverage client feedback and conversion data to refine sales strategies, improve upselling success, and ensure continued alignment with client needs.

Qualifications

Grade 12

Additional Information

• Must have at least 2 years of experience in Motor Insurance Service and Sales
• Working hours are Mon to Friday, 9am to 6pm AND Saturday from 9am to 4pm
• Excellent communication skills
• Fully functional on MS Office