Roaming Retail Store Manager

Headhunters; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Roaming Store Manager to oversee multiple retail locations in Cape Town. The role requires significant experience in retail management, strong leadership skills, and a proactive approach to operational challenges. Successful candidates will manage daily operations, ensure compliance, and uphold customer service standards. The ideal candidate will possess a diploma in business and a solid background in retail.

Qualifications

• Minimum 5 years’ experience in Retail Sales or Marketing.
• At least 3 years at Supervisory or Managerial level.
• Familiarity with compliance and health & safety standards.

Responsibilities

• Travel frequently between stores within the allocated region.
• Oversee daily operations to ensure compliance with company standards.
• Build and maintain strong relationships with customers.
• Identify and monitor risks, ensuring safety in stores.

Skills

Retail Sales experience

Supervisory experience

Computer literacy

Inventory and stock control knowledge

Proactive and action oriented

Education

Diploma in Business Administration

Bachelor’s Degree in Business Administration

Job description

Our client in the manufacturing industry is seeking to appoint an experienced Roaming Store Manager to join their team based in Maitland, Cape Town.

Requirements:

• Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6).

• Advantageous: Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7).

• Minimum: 5 years’ experience in Retail Sales or Marketing.

• At least 3 years at Supervisory or Managerial level.

• Computer literacy (MS Office Suite and relevant retail/ERP systems).

• Knowledge of retail operations, sales administration, and marketing strategies.

• Strong understanding of inventory, stock control, and financial management.

• Familiarity with compliance, risk management, and health & safety standards.

• Proactive and action oriented.

• Willingness to travel frequently and work flexible hours (including weekends and public holidays).

Responsibilities, but not limited to:

• Retail Store Management (40%)

  • Travel frequently between stores within the allocated region.

  • Oversee daily operations to ensure smooth functioning and compliance with company standards.

  • Identify customer requirements and ensure merchandise and service availability.

  • Implement pricing policies, promotional activities, and clearance sales.

  • Review financial and operational data to improve profitability.

  • Safeguard stock, staff, and customers through security and safety measures.

  • Ensure legal compliance and maintain store reputation.

  • Schedule, assign, and follow up on staff responsibilities to meet store goals.

• Sales and Business Administration (10%)

  • Source and establish new customer accounts.

  • Assist in credit application processes and monitor account activity.

  • Track monthly sales per customer and take corrective action where required.

  • Introduce and align promotional initiatives with company marketing strategy.

  • Support the Operations Manager with market share growth and customer base expansion.

• Compliance (10%)

  • Operate within established company controls, procedures, and policies.

  • Identify and monitor risks, ensuring risk registers are up to date.

  • Report discrepancies and areas of concern to management.

  • Ensure adherence to all relevant regulatory and legislative requirements.

  • Provide and maintain a safe and compliant working environment across all stores.

• Customer Service Management (20%)

  • Build and maintain strong relationships with internal and external customers.

  • Represent the company in stakeholder meetings.

  • Resolve customer complaints promptly, ensuring minimal comebacks.

  • Uphold service level agreements and compliance standards.

• Staff Supervision (10%)

  • Ensure performance agreements are signed by all employees.

  • Conduct quarterly performance appraisals and set objectives.

  • Identify training and development needs with HR and implement action plans.

  • Drive continuous employee development and training.

  • Address employee relations issues promptly and fairly.

• Cost and Financial Control (10%)

  • Contribute to the preparation and implementation of budgets.

  • Monitor and control expenditure within budgetary limits.

  • Identify and implement cost-saving initiatives.

  • Optimize company resources to reduce operational costs.

  • Monitor gross profit daily and implement corrective actions when necessary.

Please note that if you do receive a response within 2 weeks of applying, please consider your application unsuccessful.