Rfr Domestics And Cross Border Controller

Dhl Global Forwarding; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading logistics provider has an opening for a Road Freight – Domestic and Cross Border Controller in Johannesburg, South Africa. The role involves managing all aspects of road freight transportation, including customer service, customs clearance, and supplier relations. Ideal candidates should have 3–5 years of experience, strong negotiation skills, and proficiency in CW1 and SALOODO!. This position offers competitive salary and opportunities for career development in a global environment.

Benefits

Competitive salary

Opportunities for career development

Qualifications

• 3–5 years of related experience in road freight.
• Experience with CW1 and SALOODO! for shipment management.
• Strong interpersonal and negotiation skills.

Responsibilities

• Coordinate and manage all aspects of road freight transport.
• Arrange bookings based on customer needs and supplier capabilities.
• Manage customs clearance effectively and ensure documentation accuracy.

Skills

Regulation knowledge – Local Customs

Customer focused

Microsoft Office proficiency

Negotiation skills

Strong communication skills

Planning and time management

Education

Matric certificate

Tools

CW1

SALOODO!

Job description

RFR Domestics and Cross Border Controller

Road Freight – Domestic and Cross Border Controller

Would you like to be part of the most international company in the world?

A company operating in more than countries worldwide and pioneering cross-border express shipping since

Join our amazing team at Deutsche Post DHL (DPDHL).

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.

We offer standardised transport as well as highly specialised end-to-end solutions to customers in a wide range of industries globally.

We have an opening for Road Freight – Domestic and Cross Border Controller in South Africa.

In this specific position you will co-ordinate, control, plan and manage all aspects of road freight cross-border (Import, Export & Bonded Transit) transportation.

Responsibilities

Understand and process Road Freight shipment requests and execute them expertly.

Arrange bookings based on customer requirements with the most qualified and cost-efficient transport supplier.

Register shipments on CW1 and SALOODO! within the specified time frame (1 hour) after receiving shipping instructions.

Process shipping documentation acquired from customers to allow DHL CDZ to efficiently customs clear the shipment within 3 hours.

Ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document-management best practices.

Load all ACRs and WIPs onto the registered file at the time of registration.

Ensure all files are properly billed within acceptable time frames, following best billing practices and ensuring accepted GP margins are maintained.

Coordinate the movement of cargo within required time frames to meet customer needs.

Manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier, and Agents).

Develop and maintain relationships with suppliers and customers.

Prepare specific customer reports whenever required.

Support the Head of Road Freight with negotiation and maintenance of supplier rates, contracts, new / changed systems, and directives.

Receive and accept transport orders from customers.

Book shipments with transporters on time.

Follow up on acquittals for RIT / RIB shipments.

Follow up on PODs (Proof of Delivery) with transporters.

Arrange the collection and packing of customer cargo.

Supply carriers with transport order instructions, CW1 reference numbers, and SALOODO! shipment numbers.

Send pre-alerts to customers, destination offices, and agents.

Invoice shipments based on estimates or rate agreements.

Produce thorough and accurate documentation ensuring customer satisfaction and compliance with regulations.

Participate in the department regarding industry or regulation changes.

Identify hazardous cargo and ensure it is transported under the right regime.

Follow up on Standard Operating Procedures (general or customer-specific).

Qualifications

Regulation knowledge – Local Customs, Destination Country Customs & Road Transport requirements.

CCO Certified on CW1.

SALOODO! admin-user experience.

Customer focused.

Proficiency in Microsoft Office applications (Excel, PowerPoint & Word).

Capacity to work on Role 3 and manage Sickfile Dashboard.

Strong written and spoken communication skills.

Interpersonal skills.

Negotiation skills.

Planning, organising & time-management skills.

Capacity to work under pressure.

3–5 years of related experience.

Must have a matric.

What We Offer

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

Possible further career development.

Competitive salary.

Why Join DHL Global Forwarding

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over countries.

The TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.

The development of talented women in our organisation will be a focus for us and an important part of our DGF Strategy

Our Vision

The Logistics Company for the World.

Our Mission

Excellence.

Simply Delivered.

Our Purpose

Connecting People, improving lives.

Our Values

Respect & Results.

Our Goals

Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer.

We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.