Retail Store Leader: Drive Sales & Customer Experience

TFG (The Foschini Group); KwaZulu-Natal; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail group in South Africa is seeking a Store Manager who will be responsible for driving turnover and managing stock losses. This role requires at least 3 years of retail experience, including 1 year in a leadership position. Candidates should have strong customer service skills and a proven ability to manage and develop staff. The company values diversity and encourages applications from all candidates, particularly from designated groups under the Employment Equity Act.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversations

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

A prominent retail group in South Africa is seeking a Store Manager who will be responsible for driving turnover and managing stock losses. This role requires at least 3 years of retail experience, including 1 year in a leadership position. Candidates should have strong customer service skills and a proven ability to manage and develop staff. The company values diversity and encourages applications from all candidates, particularly from designated groups under the Employment Equity Act.