Retail Service Advisor: POS & Customer Care Pro

Clicks Group Limited; City of Johannesburg Metropolitan Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Johannesburg is looking for a Service Advisor to oversee operations at the point of sale, ensuring customer service excellence and efficient management of stock and cash. Candidates should have at least 1 year of experience in retail and possess a grade 12 qualification in mathematics and English. This role entails training staff and resolving customer queries effectively, while promoting store initiatives.

Qualifications

• 1 years' experience in a customer facing role in retail/FMCG operations.
• Desirable: Grade 12 Maths and English.

Responsibilities

• Ensure service excellence at point of sale.
• Manage stock and cash effectively.
• Train and direct staff for service excellence.
• Resolve customer queries in line with policy.
• Promote Clicks clubcard participation.
• Enforce security and stock management procedures.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Planning and organising skills

Strong customer orientation

Delivering Results and Meeting Customer Expectations

Sound managerial skills

Problem-solving skills

Education

Mathematics 50% and English 50% at grade 12 level

Job description

A leading retail company in Johannesburg is looking for a Service Advisor to oversee operations at the point of sale, ensuring customer service excellence and efficient management of stock and cash. Candidates should have at least 1 year of experience in retail and possess a grade 12 qualification in mathematics and English. This role entails training staff and resolving customer queries effectively, while promoting store initiatives.