Retail Sales Associate

PUMA; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading sports brand in Johannesburg seeks a Retail Sales Associate to enhance sales culture and customer experience. Responsibilities include driving sales, managing inventory, and ensuring high standards of service on the sales floor. Ideal candidates have a National Senior Certificate and experience in retail. The role requires flexibility with working hours.

Qualifications

• At least 1 year of experience in a retail environment is an advantage.

Responsibilities

• Manage and promote sales culture within the retail store.
• Ensure high standards of customer service and engagement.
• Oversee daily store operations including opening and closing procedures.
• Conduct inventory counts and manage stock levels.
• Maintain store presentation and visual merchandising standards.

Skills

Customer Service

Sales Management

Visual Merchandising

Education

National Senior Certificate

Job description

Overview

Job title: Retail Sales Associate
Job Location: Gauteng, Johannesburg
Deadline: October 10, 2025

Your Talent

• National Senior certificate
• At least 1 year of experience in retail environment will be an advantage.

Your Mission

• The Retail Sales Associate will be responsible for managing and promoting sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.
• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company\'s international rules.
• Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.
• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments.
• Problem-Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Hours: Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.