Resident Repair Concierge

Southern Housing; oThongathi; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading housing organization in KwaZulu-Natal is seeking a motivated Customer Advisor to deliver exceptional customer service. You will handle calls and manage digital contacts while diagnosing and processing repairs for residents. Ideal candidates will possess strong communication skills and a team-oriented attitude. While experience in a customer contact center is beneficial, training will be provided, making this an excellent entry-level opportunity. Join us for a rewarding career in housing and community development.

Qualifications

• Excellent communication skills, both oral & written.
• Able to navigate and manage systems efficiently.
• Resilient and able to handle challenging customers.
• Organized with good attention to detail.
• Possess a positive 'can-do' attitude.

Responsibilities

• Handle calls and action digital contacts accurately.
• Diagnose and raise a wide range of repairs for residents.
• Communicate regularly with residents, colleagues, and contractors.

Skills

Excellent communication skills

Ability to manage systems efficiently

Personal resilience

Organizational skills

Positive attitude

Experience in repairs & maintenance environment

Job description

A leading housing organization in KwaZulu-Natal is seeking a motivated Customer Advisor to deliver exceptional customer service. You will handle calls and manage digital contacts while diagnosing and processing repairs for residents. Ideal candidates will possess strong communication skills and a team-oriented attitude. While experience in a customer contact center is beneficial, training will be provided, making this an excellent entry-level opportunity. Join us for a rewarding career in housing and community development.