Reservations Support Manager (Knysna)

The Legends Agency; Knysna; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tourism and hospitality group in Knysna is seeking a Reservations Support Manager to curate exceptional travel experiences. The ideal candidate will coordinate guest travel arrangements, work closely with clients, and ensure service excellence. A minimum of 2 years' experience in travel planning is required, along with proficiency in Opera. This is a hands-on role at the luxurious Pezula Nature Retreat, where exceptional guest service is paramount.

Qualifications

• 2+ years of experience in travel planning, reservations, or hospitality support.
• Proven proficiency in Opera with a minimum of 2 years' experience.
• Able to multitask, problem-solve, and maintain composure under pressure.

Responsibilities

• Coordinate and confirm guest travel arrangements and tailored itineraries.
• Research and recommend travel services and destination options.
• Liaise with clients and suppliers to ensure service excellence.

Skills

Communication skills

Coordination skills

Client service skills

Problem-solving

Multitasking

Education

Matric (Grade 12)

Tertiary qualification in hospitality or tourism

Tools

Opera

Microsoft Word

Microsoft Excel

Job description

About the job Reservations Support Manager (Knysna)

Craft Tailored Travel Experiences at a Premier Knysna Retreat. Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat

About Our Client: My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence, the group operates some of the country's most sought-after destinations.

The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views, blending luxury with nature. It's a space designed to create lasting memories for guests through personalised service, world-class amenities, and a tranquil atmosphere.

The Role: Reservations Support Manager

Based at Pezula Nature Retreat, you will play a key role in curating unforgettable guest journeys. You will manage travel arrangements and bespoke itineraries, acting as a trusted liaison between the client and the experience. This is a hands-on, guest-facing role focused on crafting personalised, seamless, and inspiring travel encounters from first contact to farewell.

Key Responsibilities

• Coordinate and confirm guest travel arrangements and tailored itineraries
• Research and recommend travel services, destination options, and experiences
• Liaise with clients, suppliers, and internal teams to ensure service excellence
• Prepare documentation and communicate relevant procedures and customs
• Troubleshoot and resolve any issues that arise pre-, during, or post-travel
• Promote and sell travel packages that align with guest needs and expectations
• Maintain booking records and updates using Opera and other systems
• Assist with guest inquiries, changes, or special requests
• Provide support during high-volume periods, including after-hours where necessary

About You

• Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous
• 2+ years of experience in travel planning, reservations, or trade/hospitality support
• Proven proficiency in Opera (minimum 2 years' experience)
• Excellent communication, coordination, and client service skills
• Able to multitask, problem-solve, and maintain composure under pressure
• Competent in Microsoft Word and Excel
• Flexible availability during peak seasons and high-demand periods
• Additional languages and a diverse travel background are strong advantages

If you're passionate about delivering exceptional guest experiences in a nature-rich, luxury setting and have the skills to make every journey smooth and this could be your next adventure.