Reservations Consultant / Agent

Kendrick Recruitment; Randburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury property group in Bryanston is seeking an experienced Reservations Consultant / Agent. This role demands a detail-oriented professional with over 5 years in multi-property reservations. Key responsibilities include managing bookings, cancellations, and ensuring excellent customer service. Proficiency in Microsoft Office and familiarity with hospitality systems are required. Competitive salary of R20,000 monthly, negotiable based on experience.

Qualifications

• Minimum of 5 years’ experience in a tourism / travel call centre or reservations department for multiple properties.
• Excellent command of English, both written and spoken.
• Dynamic, self-motivated, problem solver, and team player.

Responsibilities

• Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email.
• Process bookings for accommodation, transfers, conferencing, functions, and activities.
• Manage cancellations, modifications, and refunds in line with company policies.

Skills

Strong communication skills

Organisational skills

Interpersonal skills

Problem-solving skills

Education

Matric

Relevant tertiary qualification

Tools

Microsoft Office

eRES / Nebula

Opera Cloud

Apex

Job description

Reservations Consultant / Agent – Luxury Property Group | Bryanston

Salary : R20,000 Negotiable DOE | Live-Out Position

Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.

Key Responsibilities

• Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.
• Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.
• Manage cancellations, modifications, and refunds in line with company policies and guest expectations.
• Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.
• Prepare confirmation letters and assist with preregistration activities as required.
• Monitor room availability and track future occupancy to support revenue and forecasting.
• Apply correct room rates and package benefits based on selling tactics and availability.
• Communicate reservation details clearly to front office and operational teams.
• Ensure compliance with credit policies and deposit requirements.
• Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.
• Maintain a clean and organised work area, ensuring all correspondence and files are current.
• Undertake any reasonable requests made by management in support of broader operational goals.

Minimum Experience & Requirements

• Minimum of 5 years’ experience in a tourism / travel call centre or reservations department for multiple properties.
• Excellent command of English, both written and spoken.
• Strong interpersonal, organisational, and time management skills.
• Valid RSA ID.
• Dynamic, self-motivated, problem solver, and team player.
• Presentable and professional appearance.
• Matric (minimum); a relevant tertiary qualification is advantageous.
• Proficient in Microsoft Office, with intermediate to advanced skills in Excel.
• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.