Reservationist - 5 Star Hotel

University of Fort Hare; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Reservationist to join its dynamic team. This role involves handling reservations, ensuring optimal guest experiences, and maintaining accurate records. Candidates should have a post-matric qualification, 2-3 years in luxury hospitality, and strong skills in Opera and MS Office. The ideal candidate will also exhibit excellent administrative, organizational, and communication skills, with a guest-centric focus. This position offers market-related compensation along with medical aid and provident fund contributions.

Benefits

Market related salary

Company medical aid

Provident fund contribution

Qualifications

• Minimum 2 to 3 years’ experience as a Reservationist within a luxury hotel or similar environment.
• Well presented, service driven, and team oriented.
• High level of integrity and discretion.

Responsibilities

• Respond to reservation enquiries from guests, travel agents, and online platforms.
• Maintain accurate reservation records including confirmations, amendments and cancellations.
• Monitor availability levels and communicate constraints to the Reservations Manager.
• Processing deposits and relevant reservation documentation.

Skills

Excellent administrative skills

Organisational skills

Attention to detail

Professional communication skills

Guest-centric approach

Ability to work under pressure

Strong working knowledge of Opera

MS Office proficiency

Education

Post matric qualification

Tools

Opera

MS Office

Job description

Overview

Market related (Company medical aid and provident fund contribution, Market related)

Cape Town – Constantia Wine Route: Join the team of an award-winning 5-star Hotel & Spa renowned for its world-class service and stunning setting. My client is seeking a dynamic Reservationist to join its team.

Purpose of the Role

Responsible for the accurate and professional handling of all reservation enquiries and bookings, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel environment.

Key Responsibilities

• Responding to reservation enquiries from guests, travel agents, and online platforms via telephone, email, and reservation systems
• Capturing, updating, and maintaining accurate reservation records including confirmations, amendments, and cancellations
• Providing accurate information on room types, layouts, rates, packages, and inclusions
• Monitoring availability levels and communicating constraints or changes to the Reservations Manager
• Processing deposits, pro forma invoices, and relevant reservation documentation
• Ensuring reservation information is accurately communicated to the front office and relevant departments
• Managing booking channels in line with availability and operational requirements
• Handling guest correspondence professionally and within required response times
• Supporting group and special booking requests and liaising with internal stakeholders as required
• Maintaining confidentiality and upholding service excellence at all times

Qualifications

• Post matric qualification
• Minimum 2 to 3 years’ experience as a Reservationist within a luxury hotel or similar environment
• Strong working knowledge of Opera and MS Office
• Excellent administrative, organisational, and attention to detail skills
• Ability to work accurately under pressure and during peak periods
• Professional communication skills with a guest centric approach
• High level of integrity and discretion
• Well presented, service driven, and team oriented
• Must reside in or within close proximity to the Cape Town Southern Suburbs

Candidates who meet the above criteria and are passionate about luxury hospitality are invited to apply