Remote Proactive Support Engineer - 2nd Line & Backups

The Legends Agency; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic technology services provider is looking for a Support Engineer (Proactive Services) in Cape Town, South Africa. The candidate will handle proactive monitoring and backup/recovery services for clients, requiring excellent technical knowledge and strong customer service skills. Relevant qualifications in IT, including A-Level and Microsoft certifications, are essential. This role offers the opportunity to work with cutting-edge technologies in a supportive environment.

Qualifications

• Experience with complex desktop/server/network troubleshooting.
• Strong knowledge of Office 365 administration and two-factor authentication troubleshooting.
• Excellent communication and multitasking skills.

Responsibilities

• Perform daily monitoring of proactive tools and ITSM queues.
• Manage breach remediation and incident triage.
• Deliver proactive support across client environments.

Skills

Complex desktop/server/network troubleshooting

Office 365 administration

MDR alerting

Customer service orientation

Communication skills

Education

A-Level/AS Level in IT, BTEC/HND in IT or CompTIA A+/N+

Microsoft certifications (MCP/MCSE)

ITIL Foundation

Tools

Solarwinds

Nable

SonicWall

Job description

A dynamic technology services provider is looking for a Support Engineer (Proactive Services) in Cape Town, South Africa. The candidate will handle proactive monitoring and backup/recovery services for clients, requiring excellent technical knowledge and strong customer service skills. Relevant qualifications in IT, including A-Level and Microsoft certifications, are essential. This role offers the opportunity to work with cutting-edge technologies in a supportive environment.