Remote Loyalty Architect — Customer Retention Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce solutions provider seeks a Customer Retention Specialist to boost customer loyalty and reduce churn. This remote position involves developing strategies for retaining customers, analyzing engagement metrics, and managing loyalty programs. Ideal candidates will have over a year of experience in customer retention and be highly motivated self-starters. The role offers flexibility, incentive pay, and comprehensive benefits, fostering career growth within a supportive team.

Benefits

Incentive pay

100% remote work

Comprehensive health coverage

Paid time off

Clear career advancement paths

Qualifications

• 1+ years of proven experience in Customer Retention or CRM Marketing.
• Comfortable with retention metrics used in high-growth e-commerce.
• Outstanding ability to interpret customer data and segment audiences.

Responsibilities

• Develop multi-channel strategies to maximize repeat purchase rates.
• Conduct churn analysis and develop intervention campaigns.
• Design winback campaigns for lapsed customers.

Skills

Customer Retention

CRM Marketing

Data Analysis

Email Marketing

Loyalty Program Management

Tools

Klaviyo

ReCharge

HubSpot

Salesforce Marketing Cloud

Job description

A leading e-commerce solutions provider seeks a Customer Retention Specialist to boost customer loyalty and reduce churn. This remote position involves developing strategies for retaining customers, analyzing engagement metrics, and managing loyalty programs. Ideal candidates will have over a year of experience in customer retention and be highly motivated self-starters. The role offers flexibility, incentive pay, and comprehensive benefits, fostering career growth within a supportive team.