Remote IT Support Engineer | 1st/2nd Line Windows & M365

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A UK-based Managed Service Provider is looking for an experienced 1st/2nd Line IT Support Engineer to provide remote support to clients. The ideal candidate will work during UK hours, resolving IT issues, managing support tickets, and maintaining high customer satisfaction. A minimum of 2 years in IT helpdesk is required, along with strong troubleshooting skills in Windows and Microsoft 365. This role offers a competitive salary and a dynamic team environment.

Qualifications

• Minimum of 2 years' experience in an IT helpdesk or technical support environment.
• Fluent English communication skills both spoken and written.
• Strong technical knowledge of IT systems.

Responsibilities

• Log incidents and service requests via helpdesk system.
• Manage and resolve incoming support tickets efficiently.
• Troubleshoot a variety of IT issues to ensure customer satisfaction.

Skills

Windows Desktop OS troubleshooting

Microsoft 365 Admin Centre

Hardware troubleshooting

Fluent English communication

Professional customer support

Organized and self-motivated

Tools

Remote Monitoring tools

Microsoft Entra

Mac OS

Google Workspace

Job description

A UK-based Managed Service Provider is looking for an experienced 1st/2nd Line IT Support Engineer to provide remote support to clients. The ideal candidate will work during UK hours, resolving IT issues, managing support tickets, and maintaining high customer satisfaction. A minimum of 2 years in IT helpdesk is required, along with strong troubleshooting skills in Windows and Microsoft 365. This role offers a competitive salary and a dynamic team environment.