Remote IT Help Desk Associate (Entry-Level)

Bcx Zambia; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company in Johannesburg is seeking an entry-level candidate to provide remote support for clients. Responsibilities include investigating technical issues, following up on queries, and ensuring professionalism. The ideal candidate should have a strong ICT knowledge, problem-solving skills, and a Grade 12 education. Preferred experience includes hardware solutions and relevant certifications. This full-time position may require extended working hours.

Qualifications

• Strong knowledge of ICT principles and practices.
• Ability to troubleshoot technical issues effectively.
• Experience with hardware solutions preferred.

Responsibilities

• Investigate technical issues and provide solutions.
• Follow up on client queries professionally.
• Maintain a high level of customer service.

Skills

ICT knowledge

Strong problem-solving skills

Education

Grade 12 education

Job description

A leading IT services company in Johannesburg is seeking an entry-level candidate to provide remote support for clients. Responsibilities include investigating technical issues, following up on queries, and ensuring professionalism. The ideal candidate should have a strong ICT knowledge, problem-solving skills, and a Grade 12 education. Preferred experience includes hardware solutions and relevant certifications. This full-time position may require extended working hours.