Remote Ecommerce Customer Service Leader

Kinesis Holdings; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic client-focused company based in South Africa is seeking an experienced Customer Service Leader. Your role will be to manage a remote team of agents, ensuring optimal complaint handling and maintaining a customer-first approach. With a background in ecommerce and team management, you will lead efforts for continuous improvement and foster a positive team culture. Ideal candidates will have substantial experience in online retail and performance management.

Qualifications

• 4 years of management/team leader experience in an online retail environment.
• Strong ecommerce customer service experience is essential.
• Experience in IR & Performance management is a must.

Responsibilities

• Provide timely responses to customer complaints across all channels.
• Ensure a customer-centric approach in all processes.
• Manage day-to-day operations of the customer service team.

Skills

Leadership skills

Customer advocacy

Team management

Complaint handling

Job description

A dynamic client-focused company based in South Africa is seeking an experienced Customer Service Leader. Your role will be to manage a remote team of agents, ensuring optimal complaint handling and maintaining a customer-first approach. With a background in ecommerce and team management, you will lead efforts for continuous improvement and foster a positive team culture. Ideal candidates will have substantial experience in online retail and performance management.