Remote E-commerce Support Specialist - Customer Success

TalentPop App; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service company in Durban is seeking an entry-level E-commerce Support Associate to provide exceptional support to customers. Responsibilities include handling customer communications, managing support tickets, and resolving queries. The ideal candidate will have strong communication skills and experience in a remote environment. Join a fully remote team with a supportive culture and opportunities for growth.

Benefits

Competitive salary with annual performance-based raises

Paid time off and bonuses

Comprehensive health and dental coverage or stipend

Flexible, fully remote work

Supportive team culture

Qualifications

• Minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
• Familiarity with ticketing systems is a strong advantage.

Responsibilities

• Handle all customer communication through various channels.
• Efficiently manage customer support tickets and maintain clear records.
• Answer questions and resolve issues ranging from order tracking to product returns.

Skills

Strong written and verbal communication skills

Empathy

Attention to detail

Patience

Tools

Shopify

Gorgias

Job description

A leading customer service company in Durban is seeking an entry-level E-commerce Support Associate to provide exceptional support to customers. Responsibilities include handling customer communications, managing support tickets, and resolving queries. The ideal candidate will have strong communication skills and experience in a remote environment. Join a fully remote team with a supportive culture and opportunities for growth.