Remote E-Commerce Sales & Support Specialist

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading e-commerce service provider is seeking a motivated Digital Sales & Support Representative to provide exceptional service and support to customers in a remote environment. The ideal candidate will have at least one year of e-commerce or customer service experience and possess excellent communication skills. This role offers performance-based raises, commission opportunities, and a fully remote work setup. Join us and contribute to enhancing the customer experience and achieving sales goals.

Benefits

Performance-based raises

Paid time off

Health coverage or stipend

Recognition bonuses

Permanent work-from-home setup

Collaborative team culture

Qualifications

• At least 1 year of remote/online experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, live chat, email, and SMS.
• Recommend products and assist with purchase decisions.
• Handle questions about orders, shipping, tracking, returns, and refunds.

Skills

Customer service

Sales support

Multitasking

Communication skills

Tools

Shopify

Zendesk

Gorgias

Job description

A leading e-commerce service provider is seeking a motivated Digital Sales & Support Representative to provide exceptional service and support to customers in a remote environment. The ideal candidate will have at least one year of e-commerce or customer service experience and possess excellent communication skills. This role offers performance-based raises, commission opportunities, and a fully remote work setup. Join us and contribute to enhancing the customer experience and achieving sales goals.