Remote Customer Success Specialist

The Flex; South Africa; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading rental management company in South Africa seeks a Customer Success Specialist. This hands-on role involves serving as the main contact for guests and landlords, guiding them through the property management system, and enhancing customer experiences. Ideal candidates will have strong communication skills, relevant experience, and a passion for world-class service. Join a remote-first culture where you can make a global impact!

Benefits

Competitive compensation

Performance rewards

Remote-first culture

Global exposure

Qualifications

• Experience in a similar customer-facing role.
• Ability to work in fast-paced environments.
• Energized by delivering world-class service.

Responsibilities

• Serve as the primary point of contact for guests and landlords.
• Guide new landlords through our PMS platform.
• Troubleshoot operational and technical issues.
• Track satisfaction metrics and gather feedback.
• Collaborate with Operations, Product, and Tech teams.
• Identify upselling opportunities.

Skills

Exceptional written and verbal communication skills

Experience in customer success, hospitality, or property management

Confidence using CRM systems, PMS tools, and digital support platforms

Strong problem-solving, time management, and organizational skills

High emotional intelligence: empathy, patience, and composure under pressure

Fluency in English

Job description

A leading rental management company in South Africa seeks a Customer Success Specialist. This hands-on role involves serving as the main contact for guests and landlords, guiding them through the property management system, and enhancing customer experiences. Ideal candidates will have strong communication skills, relevant experience, and a passion for world-class service. Join a remote-first culture where you can make a global impact!