Remote Customer Excellence Team Lead — Johannesburg

Brsk; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service. In this role, you will mentor agents, manage customer queries, and ensure operational efficiency. Ideal candidates should possess proven leadership experience in customer service and strong communication skills, along with a drive for results. The position offers remote work with potential for permanent placement after 3 months.

Qualifications

• Proven leadership experience in customer service is essential.
• Strong communication skills for effective team interaction.
• Ability to drive results and operational efficiency.

Responsibilities

• Lead and inspire a customer service team.
• Mentor agents and manage customer queries.
• Ensure operational efficiency in the team.

Skills

Leadership in customer service

Strong communication skills

Results-driven approach

Job description

A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service.

Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency.

Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for results.

This role offers remote work with potential for permanent placement after 3 months.