Remote Client Operations Lead — Team & Process Champion

Multilocal Media Ltd; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A media company is seeking a proactive Associate Client Operations Lead to manage the CSO team in Cape Town. This role involves overseeing daily workflows, coaching team members, and driving operational improvements in a remote-first environment. Candidates should have strong people management skills and efficient workload management abilities to ensure timely client responses. If you're detail-oriented and focused on continuous improvement, this role is for you.

Qualifications

• Proven experience leading client services or operations teams.
• Strong interpersonal and communication skills.
• Excellent organisational and workload management abilities.

Responsibilities

• Manage the CSO team, ensuring timely responses to client requests.
• Coach team members and support career development.
• Drive operational improvements within a remote-first environment.

Skills

Team management

Workload management

Coaching

Excellent communication skills

Interpersonal skills

Job description

A media company is seeking a proactive Associate Client Operations Lead to manage the CSO team in Cape Town. This role involves overseeing daily workflows, coaching team members, and driving operational improvements in a remote-first environment. Candidates should have strong people management skills and efficient workload management abilities to ensure timely client responses. If you're detail-oriented and focused on continuous improvement, this role is for you.