Remote BPO Client Account Lead

ISTA Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO call centre company is seeking an experienced Client Account Manager to ensure high-quality service delivery and exceed client expectations. This remote role involves managing multiple client campaigns, tracking performance metrics, and leading a team. Ideal candidates will have a minimum of 2 years' experience in account management within the BPO sector, strong client management skills, and excellent English communication abilities. Proactive individuals who thrive in fast-paced environments are encouraged to apply.

Qualifications

• Proven experience in the BPO Industry.
• A minimum of 2 years' experience as Account Manager.
• Experience in handling US Healthcare Campaigns is a plus.
• Excellent verbal and written English skills.
• Dynamic personality with proactive attitude.

Responsibilities

• Manage daily operations across multiple client accounts.
• Oversee scheduling, staffing, and resource allocation.
• Track and analyze key performance indicators (KPIs).
• Serve as the primary liaison between clients and the call center.
• Lead and motivate supervisors and agents.

Skills

Client relationship management

Operations skills

Problem-solving

Fast-paced working environment

Verbal and written English skills

Job description

A global BPO call centre company is seeking an experienced Client Account Manager to ensure high-quality service delivery and exceed client expectations. This remote role involves managing multiple client campaigns, tracking performance metrics, and leading a team. Ideal candidates will have a minimum of 2 years' experience in account management within the BPO sector, strong client management skills, and excellent English communication abilities. Proactive individuals who thrive in fast-paced environments are encouraged to apply.