Receptionist / Switchboard Operator

Pro Tem Recruitment; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic hospitality company in Stellenbosch seeks a Receptionist/Switchboard Operator. Key responsibilities include welcoming guests, operating the telephone switchboard, and ensuring excellent customer service. Ideal candidates should have 1-2 years of relevant experience and strong organizational skills. The position requires flexibility to work evenings and weekends.

Qualifications

• 1-2 years reception or switchboard operator experience preferred.
• Excellent communication skills in English, both written and spoken.
• Availability to work evenings and weekends.

Responsibilities

• Welcome guests warmly at reception.
• Conduct tours for guests around the estate.
• Operate the telephone and assist with calls.

Skills

Telephone etiquette

Customer-service skills

Organizational skills

Teamwork

Attention to detail

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

Overview

We are looking for a fixed term Receptionist / Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Responsibilities

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Qualifications

• Grade 12, hospitality certificate will be a plus;
• Preferably 1- 2 years previous reception / switchboard operator experience;
• Excellent telephone etiquette and customer-service skills;
• Fluent in English with excellent written & oral communication skills;
• Able to work in a team;
• Good computer skills (word, excel, outlook);
• Strong organizational skills and attention to detail
• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
• Comfortable in dealing with very distinguished clientele;
• Must be well-presented and have an enthusiastic personality.