Receptionist

The Capital Hotels, Apartments & Resorts; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent hotel chain in Pretoria seeks a dedicated Receptionist. You will manage guest check-ins and check-outs, address guest requests, and maintain accurate transaction records. Ideal candidates should have a Matric and a hospitality qualification, along with 1-2 years of relevant experience. Strong computer skills and a problem-solving attitude are essential. Join us to contribute to our exceptional guest service culture.

Qualifications

• 1-2 years of receptionist experience required.
• Must have strong computer literacy skills in MS Office and a reputable PMS.
• Ability to remain calm under pressure and resolve issues.

Responsibilities

• Check guests in and out of the hotel.
• Process guest transactions and maintain accounts.
• Assist with guest requests and reservations.

Skills

Computer Literacy

Problem-Solving

Teamwork

Attention to Detail

Communication Skills

Education

Matric

Hospitality Qualification

Tools

MS Office

Protel PMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Why work for us

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined thinking.

Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements

• Matric
• Hospitality Qualification or Similar
• 1 - 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.