Receptionist

Phoenix Recruitment; Okhahlamba Local Municipality; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality provider in the Drakensberg region is seeking an experienced Hotel Receptionist to manage guest interactions and front desk operations. The ideal candidate has at least 2 years of experience in a high-standard hotel environment and possesses excellent customer service and communication skills. Strong proficiency in Microsoft 365 and Opera is essential. Join our team and help us ensure unforgettable guest experiences!

Qualifications

• Minimum of 2 years in a 4 / 5 star hotel as a receptionist.
• Skilled at multi-tasking and professional attitude.
• Excellent at planning and organization.

Responsibilities

• Attend to all guest needs, including check-ins and check-outs.
• Address guest inquiries and requests kindly and promptly.
• Coordinate with other hotel departments to fulfil guest needs.

Skills

Excellent customer service skills

Proficient in Microsoft 365

Strong guest relations experience

Excellent conflict resolution skills

Strong decision-making and judgment skills

Detail-oriented and accurate

Flexible with schedule

Education

Grade 12

Recognised Hospitality Diploma

Tools

Opera

Job description

Overview

Hotel in the central Drakensberg is looking for a Hotel Receptionist.

Responsibilities

• Attend to all guest needs, including check in & outs
• Kindly and promptly address guest inquiries, requests, and matters of concern
• Provide information about hotel services
• Coordinate with other hotel departments to fulfil guest needs and requests
• Ensure all relevant policies and procedures are adhered to
• Complete all relevant end of day activities and reporting
• Maintain and adhere to relevant health and safety protocols as required
• Answer and respond to incoming calls with the appropriate telephone etiquette
• Process payments, handle cash, and maintain accurate records
• Maintain a tidy and organized front desk area
• Answer emails, assisting guests with enquiries and invoicing
• Perform other duties and tasks as operationally required

Requirements

• Grade 12
• Recognised Hospitality Diploma is a strong advantage.
• Minimum of 2 years in a 4 / 5 hotel as a Hotel Receptionist
• At least 2 years’ experience in Front Office as a hotel receptionist
• Proficient in Microsoft 365 & Opera
• Possess strong guest relations experience
• Excellent customer service skills
• Being detail-oriented and accurate
• Excellent at planning and organization
• Skilled at multi-tasking
• Professional attitude and image
• Able to handle stress and stay relaxed and confident under pressure
• Excellent conflict resolution skills
• Strong decision-making and judgment skills
• Accepting the importance of peer support and teamwork
• Flexibility with their schedule
• Able to interact with diverse guests and clients
• Customer / Guest satisfaction
• Ability to work on your own without supervision
• Possess strong mathematical skills
• Possess administrative skills
• Possess excellent writing and verbal skills
• Be fluent in English
• Have an ear for languages