Reception

Beyond Grad; Mossel Bay; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A hospitality company in Mossel Bay seeks a candidate for managing guest check-ins and reservations. Responsibilities include handling calls, processing payments, and resolving complaints while ensuring a positive experience. Ideal candidates should possess strong communication skills, multitasking abilities, and a friendly demeanor. The role requires working in shifts and proficiency in office equipment and hotel management systems. This position is crucial for maintaining smooth operations and high customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with standard office equipment and basic computer skills.
• A friendly, professional attitude is crucial.

Responsibilities

• Handle guest check-ins and check-outs.
• Manage reservations and answer calls.
• Ensure positive guest experiences.

Skills

Excellent verbal and written communication skills

Ability to multitask and prioritize

Friendly and professional attitude

Confidence in handling pressure

Education

Matric

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Hotel-specific property management systems (PMS)

Job description

Mossel Bay, South Africa | Posted on 12/09/2025

handling guest check-ins/outs, managing reservations, answering calls, processing payments, resolving complaints, and providing local info, all while ensuring a positive guest experience and coordinating with other hotel departments (housekeeping, maintenance) for smooth operations and administrative tasks like record-keeping and maintaining the front desk area.

Requirements

• Excellent verbal and written communication skills
• Familiarity with standard office equipment (printers, fax machines, photocopiers) and computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and hotel-specific property management systems (PMS), are needed.
• Matric
• A friendly, professional attitude and appearance are crucial, along with patience, tact, and the ability to work well with different types of people
• The ability to multitask, prioritize tasks, manage calendars, and pay strong attention to detail is vital in a fast-paced environment
• The confidence and ability to handle pressure, resolve guest issues, and make decisions in a calm and effective manner.
• The role will require working in shifts (days, evenings, weekends, nights)
• Process various payments (cash, credit/debit cards, invoices) and maintain accurate financial records and daily reports