Reactive Engineer - Onsite & Remote Incident Response

Sevenc Computing; Cape Town; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A technical support company based in Cape Town is seeking Reactive Engineers to provide first and second-line support across multiple client environments. Responsibilities include troubleshooting incidents, assisting in various technical projects, and ensuring communication with clients. The ideal candidate should have at least a Matric certificate, CompTIA A+, and Network+ certifications, along with strong technical and communication skills. This position requires a valid driver's license and the ability to travel to client sites as needed.

Qualifications

• Proficiency in English is essential.
• Valid driver's license is required.
• Willingness to complete additional certifications as required.

Responsibilities

• Provide remote and onsite support to multiple clients.
• Troubleshoot hardware and network issues.
• Assist with technical projects and server installations.

Skills

Technical support

Incident response

Troubleshooting

Client communication

Adaptability

Education

Matric (Grade 12) or equivalent

CompTIA A+ certification

Network+ certification

Tools

Ticket management systems

Microsoft Office

Cloud platforms

Job description

A technical support company based in Cape Town is seeking Reactive Engineers to provide first and second-line support across multiple client environments. Responsibilities include troubleshooting incidents, assisting in various technical projects, and ensuring communication with clients. The ideal candidate should have at least a Matric certificate, CompTIA A+, and Network+ certifications, along with strong technical and communication skills. This position requires a valid driver's license and the ability to travel to client sites as needed.