Quality Assurance Specialist - South Africa

SmartPA; South Africa; Remote; ZAR 200,000 - 450,000; Full time

Job summary

A leading company in administrative support services is seeking a Quality Assurance Specialist to join their dynamic, remote team in South Africa. This role focuses on performing quality audits, ensuring high standards in assignment execution, and providing insights for continuous improvement, within a vibrant working environment. The ideal candidate will thrive in an entrepreneurial setting, contribute to process enhancements, and demonstrate strong attention to detail alongside excellent communication skills.

Benefits

Competitive Salaries

Yearly Bonuses

Remote work

Flexitime Initiative

33 Days Holiday

Growth Opportunities

Enhanced Benefits

Qualifications

• Proven experience in a similar role.
• Understanding of quality assurance methodologies.
• Proficiency in documentation and reporting.

Responsibilities

• Perform quality assurance audits on documentation.
• Ensure quality standards across assignment execution.
• Document findings and provide KPI tracking updates.

Skills

Attention to detail

Communication excellence

Conflict resolution

Collaboration abilities

Continuous development outlook

Education

Relevant educational background

Tools

MS Office

Job description

Quality Assurance Specialist - South Africa

Quality Assurance Specialist - South Africa

Permanent employee,Full-time· South Africa - REMOTE

200,000 - 450,000 R per year

Job Description

Who We Are

At SmartPA, we don’t just provide support – we transform it.

Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills

What You’ll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily.

Here’s what your day-to-day will look like:

• Performing quality assurance audits on documentation.
• Ensuring quality standards are being upheld across assignment execution.
• Reporting the the team lead on any discrepancies and KPI tracking updates.
• Providing suggestions of improvements across assignments and or individual/team development.
• Documenting and reporting findings weekly to the team lead and service delivery manager.
• Collaborating with the team to identify areas of improvement and enhancements.
• Identifying strengths and weaknesses within the team based on current performance.

Skills

About You
We’relooking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Experience

What You’ll Need
Your experience is key, but your attitude is what sets you apart.

Essential:

• Understanding of quality assurance methodologies.
• Advanced attention to detail, reporting and documentation skills.
• Intermediate conflict resolution and communication excellence. Strong collaboration abilities and continuous development outlook.
• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in a similar role and/or relevant educational background.

Desirable:

• Familiarity with Google Suite, CRM platforms and booking systems.
• Experience in process improvement and creating efficiencies.

Work Remotely

Yes

Salary

200,000 - 450,000 (based on experience)

Schedule

Important Details

• Schedule: Monday–Friday, aligned with UK time zones ( including daylight savings adjustments).
• Location: Fully remote, with a reliable fibre internet connection. Future office-based work may be required in Johannesburg, Cape Town or Durban.
• Public Holidays: Work according to the UK calendar.

Job Type

Full-time, Permanent

What's in it for you?

What’s in It for You?
At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Remote work
• Flexitime Initiative : Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday : Because rest fuels greatness.
• Growth Opportunities : Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits : Unlock additional perks based on your loyalty and length of service.

Ready to Make Your Mark?
If you’re excited to make an impact and shape the future of administration, we’d love to hear from you. Apply now to join a team where your work truly matters! Apply for this job

About us

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals
Apply for this job