QA Specialist

Nedbank; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A major banking institution in Johannesburg is seeking a QA Specialist to ensure compliance and perform quality assurance for onboarding processes. The ideal candidate has at least 3 years of banking experience, with a strong focus on compliance and risk management. Responsibilities include conducting audits, managing quality assurance communications, and collaborating with internal teams to improve processes. This role is pivotal for maintaining industry standards and ensuring client compliance with FICA regulations.

Qualifications

• 3 years’ work experience in general banking, with at least 2 years in Compliance/FICA/AML.
• Strong understanding of FICA Act requirements.
• Experience in conducting audits and compliance checks.

Responsibilities

• Conduct quality assurance for New-to-Bank clients and compliance reviews.
• Manage Quality Assurance mailbox and provide timely advice to onboarding teams.
• Perform routine audits to ensure adherence to business processes.

Skills

Quality Assurance

Compliance Knowledge

Data Analysis

Communication

Adaptability

Education

Advanced Diploma/Bachelor's Degree

Internal Auditing Qualification

Job description

Requisition and Specialist Recruiter Details

REQ 143666 - Twanette Coetser

Closing Date - 28 January 2026

Cluster and Location Nedbank Corporate Investment Banking - Client Services and Digital 135 Rivonia, Sandton

Career Stream Administration, Transactional Processing and Production

Leadership Pipeline Manage Self: Technical

QA Specialist

Job Purpose

To provide independent quality assurance and continuous improvement framework, structures, and processesof NCIB Client Operations & On boarding to ensure compliance to the regulatory and internal governancerequirements

Job Responsibilities

• Quality assurance to be conducted for all New-to-Bank and Reviews of existing shared clients andchange in circumstance in accordance with FICAA and Nedbank internal standards
• Provide prompt quality assurance advice to the client on-boarding teams.
• Managing the Quality Assurance mailbox
• Ensure that all NCIB Clients are compliant in terms of the FICA Act requirements for FICAA /KYC,FATCA/CRS and POPIA.
• Execute assurance assignments and ad hoc requests in accordance with the assurance plan andrelevant policies, procedures, quality standards and detection of fraud.
• Send all recommendations and problematic business process deviations or negative findings to theOperational FICA Client On-boarding manager for follow up which could include changing ofcurrent prescribed process.
• Build and maintain collaborative relationships and ensure smooth flow of work and alignment ofaudit requirements as set by Nedbank.
• Conduct routine audit on all business processes and controls to ascertain adherence to setprocess and controls by using relevant methodology as specified by business.
• Understand current business processes and the identification of gaps in risk and controls ofbusiness processes.
• Build trusting relationships by ensuring input provided is well thought through, aligned tomethodology, takes into account practicality, addresses business needs, following a consistentapproach based on the same logic and by taking into account external variables.

Type of Exposure

• Coaching (specifically using the Goal-Review-Options-Wrap up (GROW) framework
• Working with a group to identify alternative solutions to a problem
• Completing various administrative and secretarial duties
• Managing conflict situations
• Comparing two or more sets of information
• Interacting with internal l clients
• Working in a fast-paced and changing environment
• Working in a team
• Working with spread sheets

Requriements

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma /Bachelor's Degree , LLB and Internal Auditing Qualification and or Certificatein Compliance, AML.

Minimum Experience Level

• Must have 3 years’ work experience in general banking with at least 2 years in Compliance/ FICA/AML.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Please contact the Nedbank Recruiting Team at [phone]