QA & Insights Team Lead — Operational Delivery

Capitec Bank; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading bank in South Africa is seeking a Team Leader for Quality Assurance & Insights within Operational Delivery. This role involves overseeing a functional team, prioritizing tasks within the Business Support Center, and improving service delivery through actionable insights. Ideal candidates should have 3-5 years of experience in quality management and team leadership in a fast-paced environment, along with appropriate qualifications. Strong analytical and leadership skills are essential for success in this position.

Qualifications

• 3 - 5 years' experience in Quality management or a related field.
• 3 years' experience in leading a team in a fast-paced environment.
• Experience in managing large teams and complex projects.

Responsibilities

• Lead the functional team in Operational System Support.
• Oversee work within the Business Support Center.
• Provide actionable insights to influence decision-making.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Business Administration or Project Management

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

Relevant degree in Information Technology

Job description

A leading bank in South Africa is seeking a Team Leader for Quality Assurance & Insights within Operational Delivery. This role involves overseeing a functional team, prioritizing tasks within the Business Support Center, and improving service delivery through actionable insights. Ideal candidates should have 3-5 years of experience in quality management and team leadership in a fast-paced environment, along with appropriate qualifications. Strong analytical and leadership skills are essential for success in this position.