PS Lead Consultant

Mimecast; Johannesburg; On-site; ZAR 520 000 - 780 000; Full time

Job summary

A cybersecurity company is seeking a skilled Professional Services Consultant in Johannesburg. The role involves assisting customers with Mimecast Services, troubleshooting, and collaborating with teams. Candidates should have strong technical knowledge, experience in customer-facing roles, and excellent communication skills. The position offers a hybrid working model, allowing for flexibility in work-life balance.

Qualifications

• Experience with SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling.
• Experience as a professional services consultant is preferred.
• Ability to work collaboratively in a hybrid team setting.

Responsibilities

• Assist customers in implementing Mimecast Services.
• Escalate and track issues with the Mimecast Support and Product Development teams.
• Identify upselling opportunities for additional products and services.
• Collaborate with cross-functional teams to meet customer needs.

Skills

Advanced knowledge of technical requirements related to Mimecast implementations

Strong technical skills in operating systems and system administration

Comfortable using MS Office products

Ability to effectively communicate technical solutions

Demonstrated experience in customer-facing positions

Strong analytical skills

Excellent communication and interpersonal skills

Familiarity with scripting technologies

Job description

About the position

About the position :

We are seeking a skilled and experienced Mimecast Professional Services Consultant to join our team. In this role, your primary responsibilities will include presenting, and implementing Mimecast's Professional Services offerings for our customers.

As a PS Consultant, you will begin to build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do

• Assist customers in implementing Mimecast Services and ensure successful deployment
• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams
• Identify opportunities for upselling additional products and services
• Collaborate with cross-functional teams to meet customer needs

What You\'ll Bring

• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling
• Strong technical skills in operating systems, desktop deployment, system administration, and / or technical architecture
• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables
• Ability to effectively communicate technical solutions to stakeholders
• Demonstrated experience in customer-facing positions, preferably as a professional services consultant
• Strong analytical skills for troubleshooting technical and project management issues
• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff.
• Familiarity with scripting technologies such as PowerShell, VBScript, and C# is a plus

What We Bring

Our Hybrid Model:

We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person :

• Fosters a culture of collaboration, communication, performance and learning
• Drives innovation and creativity within and between teams
• Introduces employees to priorities outside of their immediate realm
• Ensures important interpersonal relationships and connections with one another

and our community!

Salary: The RSA base salary range for this position is 520,000 - 780,000 ZAR Annual base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.