Product Manager

Moment; Wes-Kaap; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A forward-thinking payment platform is seeking a Product Manager to own and scale the customer onboarding experience across Africa. The role demands over 6 years of product management expertise, strong compliance knowledge, and the ability to lead complex user experiences. Applicants should possess excellent stakeholder management skills and a passion for making an impact. Competitive salary and comprehensive benefits available.

Benefits

Competitive salary

Equity-based incentives

Comprehensive health benefits

Career advancement opportunities

Dynamic work environment

Qualifications

• 6+ years of product management experience with user-focused design.
• Experience transforming onboarding processes using AI tools.
• Proven track record in managing technical software products end-to-end.

Responsibilities

• Define the onboarding strategy and roadmap.
• Collaborate across teams to align onboarding requirements.
• Ensure solutions meet regulatory requirements and customer experience.

Skills

Product management

Compliance knowledge

Technical payment APIs

Stakeholder management

Strong communication

Tools

ComplyAdvantage

Trulioo

Onfido

Smile ID

SumSub

LexisNexis

Job description

Role Overview: We are looking for a Product Managerto own and scale our customer onboarding experience across Africa. This is a highly strategic role at the intersection of product, compliance, and user experience. You will define and execute the onboarding roadmap, ensuring we deliver a seamless, compliant, and personalized experience for our users while meeting all regulatory requirements.

About Moment:

Africa is at the cusp of an economic revolution. 1.5 billion people are embracing electronic payments, mobile everything, and racing towards a digital transformation that will change the world for the next two decades. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is hitting the continent, and global businesses and local champions are in a race to unlock its potential.

In partnership with Multichoice, the largest entertainment platform on the African continent, we are building a payment platform as ambitious as the customers we serve.

This is truly the Moment for Africa.

Our Culture:

At Moment, we believe building the future is a team sport; partnership and collaboration lie at the core of everything we do. We take pride in working hard and strive to be world class every day, without forgetting to have a little fun along the way. We’re straight-talkers who prioritize speed of execution over perfection. We’re ok with uncertainty and don’t let it get in the way of making smart decisions quickly. We like to get things done.

We value diversity of thought, culture, and background and strive to build a business and work environment as vibrant as the continent we serve. Changing the lives and unlocking the ambitions of a continent isn’t for the faint of heart - but with a passion for people and a desire to make a lasting impact, we believe we can build an enormous business that also delivers good in the world.

Job Requirements:

• 6+ years of product management experience, with a track record of delivering exceptional user experiences in complex, technical, and compliance-driven products.
• Strong knowledge of compliance and risk platforms (ComplyAdvantage, Trulioo, Onfido, Smile ID, SumSub, LexisNexis).
• Strong technical knowledge of payment APIs, transaction flows, settlement processes, and fraud/risk considerations.
• Experience transforming KYC, KYB, IDV, and onboarding processes, preferably using AI tools.
• Familiarity with transaction monitoring, fraud/risk management, and sanctions screening platforms.
• Proven experience in managing technical software products end-to-end (from discovery to launch).
• Consistent track record of leading ambitious and ambiguous 0-to-1 product builds.
• Excellent stakeholder management skills — able to negotiate priorities, influence across borders, and align diverse teams.
• Strong communicator, with the ability to summarize complex requirements into clear, actionable product plans.
• Bonus: Previous experience in B2B SaaS, financial services compliance, or growth-oriented product experimentation.
• Previous Product Operations experience is a plus.

Job Responsibilities:

• Define the strategy and roadmap for onboarding experiences from a risk and compliance perspective.
• Act as the voice of the user in onboarding and API design, incorporating direct feedback from customers and internal stakeholders.
• Collaborate with other product teams to align onboarding requirements with broader platform and compliance goals.
• Work with engineering, design, compliance, and go-to-market teams to deliver personalized and scalable onboarding flows.
• Ensure onboarding solutions meet regulatory requirements while delivering a frictionless customer experience.
• Drive process improvements to scale onboarding of new partners and maintain high operational standards.
• Define and track key metrics (conversion, reliability, time-to-live, operational SLAs) and ensure teams have visibility on performance.
• Leverage AI and automation to streamline KYC/KYB, document verification, and provisioning processes.
• Partner with Compliance and Risk teams to ensure onboarding evolves with changing local and global regulations.

Job Benefits:

• Competitive salary
• Equity-based incentives
• Comprehensive health, dental, and vision benefits for you and your family
• Opportunities for career advancement and professional development
• Dynamic and collaborative work environment with passionate team members