Portuguese CX Specialist: Customer Experience & Validation

DigiCert; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global security company is seeking a Customer Experience Specialist in Cape Town. The successful candidate will engage with customers and internal teams, ensuring effective validation processes. Fluency in Portuguese and professional English proficiency are essential. This role offers opportunities to learn and grow within the organization, alongside a range of benefits including medical aid and gym reimbursement.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 1+ years' experience in a customer service or similar role.
• Proven track record in evaluating and mitigating risk.
• High level of self-motivation and ability to work independently.

Responsibilities

• Review incoming application forms and validate submissions.
• Engage with customers and stakeholders via phone and email.
• Research customer organizations and verify contact details.
• Analyze validation test-data to identify production problems.

Skills

Fluent in Portuguese

Professional working proficiency in English

Detail-orientation

Excellent written and verbal communication skills

Education

Tertiary qualification

Tools

Microsoft Office

Job description

A leading global security company is seeking a Customer Experience Specialist in Cape Town. The successful candidate will engage with customers and internal teams, ensuring effective validation processes. Fluency in Portuguese and professional English proficiency are essential. This role offers opportunities to learn and grow within the organization, alongside a range of benefits including medical aid and gym reimbursement.