Pharmacist Assistant

Clicks Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy service provider in Cape Town seeks a Pharmacist Assistant. The role involves interacting with customers, managing scripts, and ensuring patient satisfaction. Applicants should have a Further Education and Training Certificate in Pharmacist Assistance and at least 1 year of related experience. Strong computer skills and a customer-oriented approach are essential. The company encourages candidates with disabilities.

Qualifications

• Minimum 1 year experience as a Pharmacist Assistant Post Basic.
• Sound knowledge of chronic authorization process and procedures.
• Product knowledge including OTC.

Responsibilities

• Interact with customers in a professional manner with strict confidentiality.
• Accurate capturing of scripts at the Central Pharmacy center.
• Handling queries regarding prescriptions.
• Manage patient profiles.
• Assist with chronic authorizations.

Skills

Computer literacy (MS Office)

Customer service orientated

Team Player

Integrity

Accuracy and attention to detail

Bilingual (English required)

Effective time management skills

Adaptability

Positive attitude

Ability to work under pressure

Education

Further Education and Training Certificate Pharmacist Assistance

Job description

About Our Company

Clicks Group

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction.

Job Description

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements)
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies

Essential

• Adhering to Principles and Values
• Working with People

Delivering Results and Meeting Customer Expectations.

Experience

Minimum requirements

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education

• Further Education and Training Certificate Pharmacist Assistance (Essential)

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.